Not recording when motion sensor is triggered - help

[marketingrach]

Hi I've just bought the Netgear Arlo Single HD Security Camera Kit. It's all set up, but once there's movemnt on the emra I get an alert, but it isn't recording the video footage? 

Surely I don't have to login and manually click record do I? I've checked in my settings that it says record once it detects footage and I have the free 7 days worth of cloud footage package (I've only used 10 seconds so far) 

Any advice would really be helpful! 

[maslen5]

Everybody is having this issue, been going for a few days now, im still going though it now, lodged a tech support, they tried to tell me its a upspeed problem, i had that check all ok, dont know where to go from here!

[marketingrach]

Great! The one reason we bought it! 

Thanks for your help anyway 😞 

[JamesC]

marketingrach,

What mode are your cameras set to? The default mode for motion detection (Armed) should allow recordings to arrive in your library when motion is detected.

If you are using a custom mode, check the mode to make sure the appropriate rules are set up for motion detection recording.

JamesC