Arlo|Smart Home Security|Wireless HD Security Cameras
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Not recognizing my latest Base Station

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  • ‎2019-03-14 02:52 PM
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gymrat56
Aspirant
Aspirant
‎2019-03-14 02:52 PM

Even though both power, and internet lights are green, and a camera was synced to the base, it is still not being recognized!!!!!  WHY?  This is complete crap. I will sensor myself.

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jguerdat
Guru Guru
Guru
‎2019-03-14 05:19 PM

First, reset the base holding the reset button until the LEDs flash amber. Do not sync a camera until you've claimed the base successfully.

 

We need to know exactly what you've tried and what you see. Error messages? Are you using the app or a web browser? Have you tried both? Is the phone on your WiFi and not cell service? Are you using a VPN?

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