Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Not receiving push notifications on my iPhone (iOS) even though it's enabled

I have push notifications enabled on my iphone but I do not receive them.

What am I missing?

Message 1 of 79

Accepted Solutions
Guru

Re: Push notifications

Make sure the notifitcations are turn on for the App in IOS ( settings, notification, Arlo app )

Also make sure in the Arlo App ( System settings, Perferences ) that the "push notification" is listed as active.

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Morse is faster than texting!
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Message 2 of 79

All Replies
Guru

Re: Push notifications

Make sure the notifitcations are turn on for the App in IOS ( settings, notification, Arlo app )

Also make sure in the Arlo App ( System settings, Perferences ) that the "push notification" is listed as active.

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Morse is faster than texting!
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Message 2 of 79

Re: Push notifications not working

So I was recently forced to update my Arlo App on iOS and now my notifications are no longer working (on both my wife's and my iPhones).  I have tried everything (on both phones), deleting App, logging out, forced restarts of phone, toggling notifications on and off, and recently even updating my phone to iOS8.1.3.  All without success.  I hope that this will be dealt with soon.  It reduces the usefullness of the alert notifications. 

Message 3 of 79
Guru

Re: Push notifications not working

I'm running the new app V1.8.0 and IOS 8.1.3 too and no problems.... but sometimes, things just get messed up.

 

Since you already deleted the app and data and reinstalled without luck, then you may have to Deactivate and then Restart you base station.

 

SETTINGS, BASE STATION SETTINGS, deactivate. 

 

ps make sure auto update is toggled on and the current base version is 1.3.2261

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Morse is faster than texting!
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Message 4 of 79

Re: Push notifications not working

Thanks, TomMac. I tried your suggestion (I  probably should have realized that I needed to also re-sync my cameras), but it did not immediately start working.  It took more than 24 hours of deleting the app, restarts, logging onto the App as a friend, for things to finally start working.  Unfortunately, it only started working on my iPhone and as of late, still does not send push notifications to my wife's iPhone (she is logged in as the admin).  I also repeated the same process on her phone, deleting the app, logging in as a friend, mutliple restarts, but nothing.  I do have an open ticket, but I really hope that they figure out why it is not working propertly.  The whole reason we purchased this system was so my wife could see who was approaching the house, and the notifications made that useful. What is frustrating is that it was working PERFECTLY before being forced to update the App.  I hope Netgear removes "forced" updates. 

Message 5 of 79
ant Prodigy
Prodigy

Re: Push notifications

Any updates on your issues?

 

 

Here's my issue: My family has both iPad and iPhone 6 Pluses installed with iOS v8.1.3 and Netgear Arlo (since 2/25/2015 night PST) apps. iPhones used show notification alerts from these installed apps before I turned off the base station yesterday morning, with its power button, for maintenance work on the physical home (too many e-mails and app alerts!).

After several hours, I physically powered it back on, iPhones no longer get Arlo apps' notifications. However, iPad's app gets the notifications. E-mailed alert notifications worked though. The weird part is that iPad never got these alerts before I powered off and on the base station. Only iPhones did. Now, it is reversed! Family member uses the same The "Friends" account, with full administrator access, under my primary account that I made when setting up Arlo if that matters.

What's wrong? We tried rebooting Netgear Arlo's base station through its web site, logging off and in again, checked settings online and in iOS apps, uninstalling and reinstalling apps in iPhones, etc.

Thank you in advance.

Message 6 of 79
ant Prodigy
Prodigy

Re: Push notifications not working

How do you delete left over datas after deleting Netgear Arlo apps? I really hope I don't have to redo the base station configurations, sync(hronization)s esp(ecially) getting the mounted high wireless cameras, etc. Smiley Sad

Message 7 of 79

Re: Push notifications

Well, both of our iPhone 5 phones are now displaying notifications.  Not sure how this happended, but I received a suggestion from user support to log off on my wife's phone and re-log in.  I have done this countless times, but tried again.  This time it worked.  No more issues with Arlo notifications using admin account ID.  My wife is on iOS 7.1.2 and I am on 8.1.3.  Hope you are able to get yours working.

Message 8 of 79
ant Prodigy
Prodigy

Re: Push notifications


RandyQUATTRO wrote:

Well, both of our iPhone 5 phones are now displaying notifications.  Not sure how this happended, but I received a suggestion from user support to log off on my wife's phone and re-log in.  I have done this countless times, but tried again.  This time it worked.  No more issues with Arlo notifications using admin account ID.  My wife is on iOS 7.1.2 and I am on 8.1.3.  Hope you are able to get yours working.


Thanks. I got an answer from a L2 Netgear support guy that this is a known issue:

 

"Response from NETGEAR
Hi,

We have have received just a small handful of reports of push notification not working on
iPhone app. We do not have a page
that states this but our development team is working hard to get such cases resolved.

Regards,

Ricardo
Expert ID: 8315
NETGEAR L2 Support Expert"

 

Smiley Sad

Message 9 of 79
ant Prodigy
Prodigy

Re: Push notifications

I think I found the pattern now in iOS apps. It looks like notifications only work with my primary e-mail address account that I signed up with, but not the Friends' e-mail address account that I added on the same sign up day. I even granted him administrative rights to match the primary account, but it doesn't show all access options? Does these notifications only work with sign up account?

Message 10 of 79
Initiate

Re: Push notifications

We are also having issues with iPhone push notifications.  We both have iPhone 6.  Only the primary account is now getting push notifications.  We have tried logging in and out, reinstalling app and disabling and reenabling push notifications.  Hope this gets fixed soon.

Message 11 of 79
ant Prodigy
Prodigy

Re: Push notifications

FYI from Cath, Expert ID: 8316, a NETGEAR L2 Support Expert, on 3/20/2015 9:07 PM PDT:

 

"... We do not have an ETA for the fix of Friend account unable to get push notifications. Rest assured our Engineers are still working on a fix for the issue. We will keep you posted..."

Message 12 of 79
Initiate

Re: Push notifications

I just purchased the Arlo and I am having the same problem with app alerts and push notifications on my iPhone 6.  It worked for the first 2 days and now no longer works.  I have done everything suggested here and still not receiving app alerts.  I am getting email alerts but would love to get the app alerts again.  Hope this is fixed soon.

Message 13 of 79
Star

Re: Push notifications

Same here. I used to get alerts now I don't...
Message 14 of 79
Star

Re: Push notifications

Please advise?
Message 15 of 79
Initiate

Re: Push notifications

Mine stopped as well on all devices

Message 16 of 79
Highlighted
Initiate

Re: Push notifications

Same here. Just stopped today.
Message 17 of 79

Re: Push notifications

this is so important to me to work properly. PLEASE FIX THIS.

Message 18 of 79
Aspirant

Re: Push notifications

Mine also stopped on dec 16. Tried everything.
Message 19 of 79
Aspirant

Re: Push notifications

Same issue IOS 9 no app push alerts! Any info from net gear yet?
Message 20 of 79
Aspirant

Re: Push notifications

So, this morning it started working again. I don't know why. I know everything on my end is set up correct. It's got to be on netgears end.
Message 21 of 79
Community Manager

Re: Push notifications

Thank you for bringing this issue to our attention. We identified and resolved the issue shortly after it was reported. If you are still experiencing this please let us know so we can investigate further.

 

Thank you!

JamesC

Message 22 of 79
Initiate

Re: Push notifications

I just bought new arlo system and not getting any notifications for motion when testing the camera within the house.

 

Thinking of returning the system if No notifications received when motion detected.

Message 23 of 79
Guru

Re: Push notifications

App or email notifications? Ensure the app notifications are enabled (it's on by default) and that you actually saved the email settings in the various rules as well as for the rule itself. Check that you have green running men in the cameras tab - if they're gray the cameras aren't active and there's no notifications to be sent.

Message 24 of 79
Aspirant

Re: Push notifications

Have not been getting my notifications since Friday 1/8/16..What's going on??

 

Message 25 of 79