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My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?
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@craigingham88 wrote:
My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?
Newer cameras (starting with the Ultra in 2018) require a subscription for cloud recording. If you purchased about 3 months ago, then likely your trial subscription expired.
If you need to follow up, please include your camera model(s), base station (if you use one), and your subscription status.
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Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.
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@craigingham88 wrote:
Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.
There have been some other reports on this for older cameras - so it looks like there's an issue that Arlo neds to fix.
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Hopefully something they fix soon as they don’t really do the job if there is no recording whatsoever!
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Are you still experiencing this issue?
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Yes the issue is still there
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May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.
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I have basically just tried turning the base station on and off again and that is pretty much it. Not sure where else to go with it. What do you suggest?
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No but I have the first arlo camera which I believe should have 7 day free recordings and certainly used to as I have never had a subscription
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Still seeing the same issue
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This is occurring on all your original wire free camera correct?
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Correct, happens on all cameras. I get a notification of motion and there is a notification on the library section but no recordings when I go in to view
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Can you see your library videos over the web portal on a PC or laptop?
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Just checked and yes I can see the recordings on the web portal
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Have just re-installed app again and they appear to have come back on the app now too. Fingers crossed that is the issue solved!
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