No recordings in library

[craigingham88]

My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?

[StephenB]

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@craigingham88 wrote:
My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?

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Newer cameras (starting with the Ultra in 2018) require a subscription for cloud recording. If you purchased about 3 months ago, then likely your trial subscription expired.

If you need to follow up, please include your camera model(s), base station (if you use one), and your subscription status.

[craigingham88]

Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.

[StephenB]

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@craigingham88 wrote:
Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.

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There have been some other reports on this for older cameras - so it looks like there's an issue that Arlo neds to fix.

[craigingham88]

Hopefully something they fix soon as they don’t really do the job if there is no recording whatsoever!

[ShayneS]

Are you still experiencing this issue?

[craigingham88]

Yes the issue is still there

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[craigingham88]

I have basically just tried turning the base station on and off again and that is pretty much it. Not sure where else to go with it. What do you suggest?

[ShayneS]

@craigingham88

Do you have an Arlo Smart Subscription or Secure plan?

[craigingham88]

No but I have the first arlo camera which I believe should have 7 day free recordings and certainly used to as I have never had a subscription

[ShayneS]

@craigingham88

Can you try removing and reinstalling the camera to your base station?

[craigingham88]

Still seeing the same issue

[ShayneS]

This is occurring on all your original wire free camera correct? 

[craigingham88]

Correct, happens on all cameras. I get a notification of motion and there is a notification on the library section but no recordings when I go in to view

[ShayneS]

Can you see your library videos over the web portal on a PC or laptop?

[craigingham88]

Just checked and yes I can see the recordings on the web portal

[craigingham88]

Have just re-installed app again and they appear to have come back on the app now too. Fingers crossed that is the issue solved!