No more alert notifications from Net Arlo's iOS app on iPhones?

[ant]

Hello.

My family has both iPad and iPhone 6 Pluses installed with iOS v8.1.3 and Netgear Arlo (since 2/25/2015 night PST) apps. iPhones used show notification alerts from these installed apps before I turned off the base station yesterday morning, with its power button, for maintenance work on the physical home (too many e-mails and app alerts!).

After several hours, I physically powered it back on, iPhones no longer get Arlo apps' notifications. However, iPad's app gets the notifications. E-mailed alert notifications worked though. The weird part is that iPad never got these alerts before I powered off and on the base station. Only iPhones did. Now, it is reversed! Family member uses the same The "Friends" account, with full administrator access, under my primary account that I made when setting up Arlo if that matters.

What's wrong? We tried rebooting Netgear Arlo's base station through its web site, logging off and in again, checked settings online and in iOS apps, uninstalling and reinstalling apps in iPhones, etc.

Thank you in advance.

[jguerdat]

App or email? App needs to be set for the application itself. In the phone Settings, look at the Arlo app and ensure the notifications are enabled. For email, look at the rules and see if there's an email address enabled and that emails are enabled. Be sure too save at each step.

[DigitalDad]

As of this post I too am not getting push notifications. Emails are coming through. All settings are correct (I am not a novice at this. iOS settings are also correct). This is definitely a bug if so many people are having this issue. And as for the Netgear employee that chimed in, if you fixed it why isnt there an update for the app? You cant fix something that isnt working on local networks without pushing an update so what did you think you fix?

[Fasrcare]

My push notices worked fine for about 1 week then suddenly Stopped! Tried all the usual - reboot net gear reboot iPhone and app nothing - get them in email but the alerts on phone dead! Is there a solution?

[Fasrcare]

Did not correct anything

[Joekewl415]

Yes I love it ... Listen to your customers arlo... You're getting ripped in the forum... So do something about it what ever coding or update you have to run by all means please do bc I was to by 2 yes 2 more cameras so don't let your paying customers down

[jgandhi19]

My push notifications were turned off also after the "upgrade," however after turning them back on I've now discovered ANOTHER issue.  When I receive an alert for motion detected, my app badge randomly assigns a number to it. 

For example, I had no saved videos tonight, which meant my app badge had nothing next to it (no numbers).  I received a single push notification for motion detected.  After unlocking my phone, my "newly updated" arlo app badge had the number 7 next to it, which should signify 7 new notifications.  When I open the app and go to my library, I only have one video available.  This has happened several times.

I have an iPhone 6plus on iOS 9.2 with Arlo app 2.0.0.  Netgear, I sure hope you're taking notes.

[sbcrockett]

Just started NOT getting push notifications on either of my phones today. Getting email, all settings triple checked. How about some confirmation from Arlo/Netgear that something is wrong?!

I'm with the previous post about purchasing additional cameras. In fact I was just going to sign up for the subscription service...think I'll hold off until they get this fixed now.

PLEASE  either make this right or revert back to the old version. The buttons were better and I wasn't seeing duplicate cameras in Rules.

[djkant]

I have also lost iPhone/iPad push notifications over the past 3-4 days.  I've made sure notifications settings have been turned on my iOS devices and have even deleted the Arlo app and reinstalled to see if this would fix the problem.  I don't belive this is user error.  Please advise.

[jguerdat]

Don't forget to check the rules to ensure that notifications are on.  It used to be all on or off - now it's on a per camera basis.  Be sure to save on the way out.

[sbcrockett]

thanks Jguerdat! Your post prompted me to look a little deeper at the modes. If you go into the mode you're currently using (which is the default "all motion on") and click on the mode, you should see an "edit" pencil for iOs or  lines/dots for Android. Clicking on that edit link will show all your cameras, and another bank of edit pencils/dots. Clicking on each edit link one at a time, scroll to the bottom of the screen and you'll probably find "Push notifications" turned off. Mine were. Turn them on and save each camera individually BEFORE going back to the other camera screen. This is important! You must save each individual change for the camera your editing before you return to the camera list on the previous screen.

Now, how and why those were turned off several days after the new software rollout is beyond me! Both of my phones were working fine with Push for almost a week and then, for some reason were not!

Coincidentally, I think that Arlo is watching this issue because shortly after my first post yesterday evening, I received an email with Tips and Tricks for the new app. Which I do appreciate. I just wish that their new rollout didn't monkey with my settings that were working just fine beforehand.

Happy monitoring! 🙂

[Fasrcare]

Try this for iPhone Push Notifications not working--

1- Open Arlo app on your phone

2-Go to MODE

3-press " All Motion on"> Pencil icon

4-Go to  "All Motion on" and press

5- Go to each of your Camera ID and hit the Pencil icon

6- Scroll to the "Push Notification" and  check it

Do this with each of your camera ID , so that each will send a "push notification"

PS: don't forget to check "Settings" on your Iphone, scroll to ARLO and "Allow Notications"  as well.

Hope this helps!

[djkant]

Thank you guys!  This worked!  These were settings that changed after the update.

[cmoracin]

I am having the same problem on my iPhone.  It started when I upgraded the arlo app on my phone.  The notifications were working fine with the previous version on the iPhone.   I checked notifications settings on the phone and they are set to on.  What is the problem? 

[JamesC]

cmoracin,

With the most recent Arlo update, push notifications became camera specific. Have you checked your camera rules to make sure push notifications are active for each camera? You can find this setting by navigating to Modes, clicking the pencil icon for your active mode and then clicking edit to change the desired rule. You'll find the option to enable or disable push notifications within then rule.

JamesC

[Jneelyenterpris]

I am not receiving push alerts. What should I do?

[sbcrockett]

Um, you can start by reading posts 35 and 36 above. There have been several folks that these steps have solved their issue. Hopefully they'll work for you guys too!

Good Luck 🙂

[vb2]

Hello, I am not getting notifications on my IOS 9.2 devices(iphone 5s and 6) since last 3 days. I have checked device settings and 'Arlo' app is enabled for notifications. Tried restarting base station, log-out login but its still the same.Can someone please help?

[jguerdat]

See the post above yours.  You need to ensure notifications are enabled.  Mode tab, choose system, edit mode(s) and turn notifications on.

[jarbot]

Push notifications are still not working on iOS on my iPhone.  Everything is set up correctly to send them, but there is clearly a bug on Arlo's side that is incompatible with the latest iOS version and latest update from AT&T.  Please fix this!

[sbcrockett]

hi jarbot,

what iOS are you running? I think you should try turning OFF push notifications, saving and then try turning them ON again. That did the trick on one of my cameras that stopped working one day (just one camera).

While I have noticed a couple buggy things with the latest update, the push notifications getting to your phone has been pretty good, at least for me. I've got two cameras that won't let me add my email address to the notification list. When I click the green plus button to add it, the field just goes blank and it never shows up.

Don't give up! 🙂

[jguerdat]

Try the browser. App issues can sometimes be worked around that way.

[CYogi]

My Push notifications still do not work.

[jguerdat]

What have you tried to enable them? There's two places - app settings for the phone as well as enabling notifications in your rules.

[Sherriamc]

This worked, thank you.

---

Fasrcare wrote:

Try this for iPhone Push Notifications not working--

1- Open Arlo app on your phone

2-Go to MODE

3-press " All Motion on"> Pencil icon

4-Go to  "All Motion on" and press

5- Go to each of your Camera ID and hit the Pencil icon

6- Scroll to the "Push Notification" and  check it

Do this with each of your camera ID , so that each will send a "push notification"

PS: don't forget to check "Settings" on your Iphone, scroll to ARLO and "Allow Notications"  as well.

Hope this helps!

---

[Stuge]

Push notifications to iPhone iOS 7.1.2 not working now.  Arlo has been working brilliantly since installation several months ago.  I have checked each camera setting in both the iOS app and also web interface to confirm that push notifications are on as well as email notifications.  The emails are being sent, but not push alerts.  iOS settings reviewed and nothing has changed except for the automatic Arlo app upgrades.  Only using the 1 main account for monitoring and alerts.

Come on Arlo, this is a key feature of the product and needs to be fixed.  Arlo was a breeze to setup with all features working out of the box and that is part of the joy of this product. If this feature isn't remedied, the product no longer does what I need.  Help!