No history VMC3030, PRO 2 on VMB4000

[gtilles]

I had 7 day free rolling storage and it had been working fine.

The widgets when clicked should show my history but the wait curser just spins.

The feed is working and the calendars have blue dots denoting there is recordings.

I have rebooted the VMB4000 and I have tried removing and readding one of the camera but still no luck with the history. I have 5 cameras. 4 VMC2030 and 1 Pro 2.

I had at one point a spotlight that was on a trial but that ended, I just want to go back to what I had...

[ShayneS]

The team identified the cause and a fix is in the works. I will provide updates when I have more info. 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Thank you for the feedback on this. I let the team know and I will report back with more info as soon as possible. 

[StephenB]

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@gtilles wrote:

I had 7 day free rolling storage and it had been working fine.

 I have 5 cameras. 4 VMC2030 and 1 Pro 2.

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There is no free 7-day rolling storage for the VMB2030.  They have always required a subscription.

[gtilles]

If you read through the thread you will see I corrected my model to vmc3030.

[jlentzaz]

Any status if the lack of history in the Device tab and the spinning circle trying to display history clips has been replicated by dev?

There's even another issue in the Feed tab that occurred at the same time of this pushed update.  It looks proper initially in the layout, but when one selects a clip and then moves to the preceding clip, one gets white screens (no video) and clips become out of order.  Slide ahead several clips and then try to go back one clip and it will be a white screen again. That's the experience on a iPhone and iPad with the Arlo app.  If one uses Chrome on Win10, you get the arrows to select to move fwd or back a clip and then it appears to display proper video correctly.

[gtilles]

Haven’t heard anything since I submitted my logs...Still waiting for a solution or a response…

[ShayneS]

The team identified the cause and a fix is in the works. I will provide updates when I have more info. 

[Ta1ywern]

Can someone help me, since I changed system to new email and updated firmware I can’t see saved video alerts, just basic member, worked fine before now just spins and no videos appear.

thanks

[BrookeN]

Is this on a web browser or an app? 

[Ta1ywern]

On Iphone app

[BrookeN]

Can you delete the app from the device and then re-download it from the App store please.

[Ta1ywern]

Finding clips in feed section, but not on home page like before?

[jlentzaz]

It appears the history issue in the "Devices" tab has been corrected and the white screens (no video) and clips become out of order while scrolling I had mentioned in the "Feed" tab has also been corrected.

[gtilles]

Issue is resolved for me, thanks!

[ShayneS · Accepted solution]

Thanks for the updates. This symptom should be resolved now.