Arlo|Smart Home Security|Wireless HD Security Cameras

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speedf1
Apprentice
Apprentice

So I don't know what's happened.  I moved from a OnePlus 6 to a OnePlus 8, and now get no notifications when the geofencing is set home or away.  Looks like the notification settings in the app are set correctly.  Anybody got any ideas?

 

 

9 REPLIES 9
Arlo415
Aspirant
Aspirant
Ever since I moved from Note 8 to Note 20 geofencing does not work and extensive support from Arlo did not fix the issue.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @speedf1

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

ShayneS
Arlo Moderator
Arlo Moderator

@Arlo415

 

May I ask for your case number regarding the Geofencing issue? What were the last steps/resolution support provided you?

Arlo415
Aspirant
Aspirant

41980945

Arlo415
Aspirant
Aspirant

45 minutes of support with no resolution. Even cleared data uninstalled and reinstalled. We did EVERYTHING.

ShayneS
Arlo Moderator
Arlo Moderator

@Arlo415

 

I am looking at the notes within your case, are you having an issue with the mode not arming and disarming when you're in & out of the zone?

Arlo415
Aspirant
Aspirant

Yes

ShayneS
Arlo Moderator
Arlo Moderator

@Arlo415

 

Are you using a schedule with geofencing by chance?

Arlo415
Aspirant
Aspirant

No schedule.