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Where has my basic plan and all my videos gone? I was sold the system with on the basis that I could use 5 cameras with 7 days storage and then the first day would be deleted?
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Is anyone else having problems with none of their videos being stored? Wed. 1/23/19
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All good this side. There was a problem a couple of days ago which seemed to resolve itself. The videos were being recorded just were not appearing in the library.
Try logging out and back in, also try restarting your base.
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Just had the same problem. Notification of recording but nothing when you go to the library.
Fixed it by erasing my Chrome history on the phone and then everything was back to normal. I guess if you have more than 1 browser on your device, it would pay to clear both.
DD
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The videos for each camera are not being saved on the website interface but can be viewed on phone. Usually I can go to the website then click on the specific camera and select the day to view all the videos for that day. As of this morning no videos are being saved via the website interface but I can view all the videos on my iphone...is the website down and Arlo is just not notifying us? Thanks
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We are have an odd glitch regarding the video library (on the mobile app - have not tried on web). I think they are being "stored", but no matter which day or which video is selected to play, it plays only one video - usually the most recent one. If the active video is swiped to the left the previous videos will appear, but if selected directly from the main library page, only the one video plays, regardless of which time stamp was chosen. This has been happening for at least several days.
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Called support on the 23rd for my video library missing 23 days of recordings. They stated it was a tech issue. They gave
me a case number and that's it. In no way did they explain how to get them back, how long it will take or anything else. Support seemed rushed to get off the call. A "Here is your case number.....Goodbye" kind of Call.
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Edit, logged out of the app a few times and they're back
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ARLO / NETGEAR - IT'S BEEN 3 DAYS (for me at least) ... PLEASE GIVE YOUR CUSTOMERS A REASONABLE RESPONSE TO THE QUESTION OF YOUR FAILURE TO MAKE AVAILABLE RECORDINGS OF JANUARY'S FOOTAGE ON OUR SECURITY CAMERAS.
I posted 3 days ago that my recordings for January had disappeared - Post "Recordings have gone and are disappearing from Library every day! Arlo Pro wireless cameras" My post was followed (and amalgamated) with a few other 'initial' questioning posts about the same issue. Of the 92 posts so far, most people seem to have relied on your '7 day free' icloud storage - which obviously failed, and you didn't take responsibility for the failure.
I purchased an extra icoud account, - and this failed also!!
If you have changed your billing policies, so be it, but to change them and not advise your customers of their choices/rights/options with your company ..... IS SIMPLY BAD BUSINESS!
I hope you can correct this. I have enjoyed the superior technology, and ease of use, your company has provided to me so far. I was thinking of adding to my system .. but will make that decision based on your response .....
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This is happening to me as well.
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My recording were all gone this morning as well, but stangely they were still available on my phone.
I cleared my cache and all my recordings returned.
If like me you use Chrome, enter this line into your browser address bar:
chrome://settings/cookies/detail?site=arlo.netgear.com
Then click Remove All
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What has helped recently is for you to clear the cache for your browser.
The iOS app is a totally different issue which has multiple threads on it already.
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Hello Community,
The Arlo development team is currently investigating reports regarding this issue. We will provide an update as soon as we have more information to share with the community.
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