Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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No Library Recordings (Empty) - Devices Status OK

Where has my basic plan and all my videos gone? I was sold the system with on the basis that I could use 5 cameras with 7 days storage and then the first day would be deleted?

Model: VMS3330|Arlo Smart Home
Message 42 of 141

Arlo Pro Not Recording

As of last night, all of my saved recordings for the month have disappeared, and no new motion recordings have been added despite being notified of motion.  Also, on my settings, my paid subscription information is now gone and I've lost all the upgraded uses that I'm paying for.  

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 141
Aspirant

Re: Arlo Pro Not Recording

I'm having the same issue. Cameras will show live vidoe, but won't save any.

Message 2 of 141
Initiate

No Longer Recording & Cloud Storage Wiped

Receiving alerts but no recordings and cloud storage no longer available

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 3 of 141
Initiate

Re: Arlo Pro Not Recording

Having the same problems. This system is hopeless. Thought battery draining was the biggest issue but with no videos this is not fit for purpose.
Message 4 of 141
Aspirant

Videos Are Not Saving To Library

Have not had a recording on either continuous camera since 1/15/2019...all other cameras are working and saving just fine

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 5 of 141
Guru

Videos Are Not Saving To Library

What have you tried? Have you opened a case with support?

 

https://www.arlo.com/en-us/support/contact.aspx

Message 6 of 141
Arlo Moderator

Re: No longer recording and cloud storage wiped

Have you tried rebooting the base station? What firmware is your cameras/base station on?

Message 7 of 141

Re: No Longer Recording & Cloud Storage Wiped

I was having the same issue so I called tech support.  Clearing my cache and history on my browser fixed the issues.

 

Message 8 of 141

Re: Arlo Pro Not Recording

I called tech support today and fixed my problems.  I had to clear my cache and history on my browser.  Everything is now working correctly.

Message 9 of 141

Re: Arlo Pro Not Recording

I just responded to someone else, but I'll repeat it because I know how frustrating it's been!

 

I called tech support today and fixed my problems.  I had to clear my cache and history on my browser.  Everything is now working correctly.

 

I hope it works for you, too.

Message 10 of 141
Aspirant

Videos Are Not Saving To Library

@jguerdat

 

This happened one other time....when they introduced the smart update....had to disable it on the continuous cameras and they worked fine...now with this update there is no option to totally disable arlo smart...must choose at least one option...i opened one the last time we had issues and they were of no help at all...it was this community that identified the solution

 

Message 11 of 141
Aspirant

Arlo missing library recordings

Last night at 1130 PM I went out to the mail box, as as soon as I go out my garage lights come on so I am well light. I have no footage of me going to the mailbox on the Front door or garage cam. BTW. there is a rule when one records it trips the other one. I have footage of me on my way back from the mailbox to the front door. Question What could have happened to the recording of my walk to the mailbox or what could have made it not record.  My neighbor was doing a drug deal at the time and I wanted that to show the police. (fyi Smiley Happy I was putting a netflix back in the mailbox after watiching it before bed in case your wondering why I was walking out to the mailbox at 11:30PM)

Model: VMB3000|Arlo Smart Home Security
Message 12 of 141
Aspirant

Arlo Pro not recording and library is empty

All of my library recordingshave disappeared, and even though the cameras are detecting motion and are otherwise working OK, no recordings are being made.

I have removed one of the cameras and re-installed it, but no change.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 13 of 141
Aspirant

Re: Arlo Pro not recording and library is empty

My library is empty as of this morning, also.

 

Model: VMC3040 | Arlo-Q HD with Audio
Message 14 of 141
Aspirant

Re: Arlo Pro not recording and library is empty SOLVED

I read elsewhere about trying a different browser.

I am using Chrome. I first cleared the browsing data, cookies etc, and that fixed the problem.

 

 

Message 15 of 141
Star

Re: Arlo Pro not recording and library is empty SOLVED

I have the same thing. No recordings at all. I’m looking at the mobile app so no refreshing of any browser needed here. What’s going on??!?!?
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 16 of 141
Star

Re: Arlo Pro not recording and library is empty SOLVED

Please remove the “solved” from this thread. This is NOT solved
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 17 of 141
Star

Re: Arlo Pro not recording and library is empty SOLVED

Ha! As soon as I finished posting and went back to Arlo mobile app I was prompted to login, where as I am normally already logged in by default.

I signed in and yes, my recordings were back! Hmmmmm

For a minute there I thought Arlo was trying to charge us for the videos .

Go figure
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 18 of 141

Re: Arlo Pro not recording and library is empty SOLVED

Same missing library plus multiple non motion detecting problems............See my previous posts (with no help).

 

This system is looking like a total waste of time and money.

 

I'm 150 miles from a illl patent that I MUST reliably monitor and this system is not providing the reliably we need.

 

Can anyone recommend a system that really works and can be counted on?

Message 19 of 141
Initiate

Arlo Mobile App Has Recordings But Not The Website

My camera records motion activity, and the mobile app alerts me and shows the recordings in my library, but the library page on the website shows 'no recordings'.  This used to work fine -- I could view library recordings on either the website or my app, but now I can only see them in the app.

 

Any ideas how to get them back on the website?

Model: VMC3030 | Arlo Wire-Free Camera
Message 20 of 141
Aspirant

Re: app library shows recordings, but

I have the same exact problem since yesterday! What happened, Arlo? Is it a temporary error?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 21 of 141
Apprentice

Re: app library shows recordings, but

The IOS app updated, I click Library can see the lists of recordings click on one

and will only play the last recording made by the system, will not play older ones, only the latest

 

this is typical, no quality assurance just throw it out and see what happens

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 22 of 141
Aspirant

Re: Arlo Pro not recording and library is empty SOLVED


@Club1820 wrote:
Please remove the “solved” from this thread. This is NOT solved

I know yours has been sorted out but there are at least 2 different issues with similar symptoms being reported in this thread.  I had the same problem as the OP which is that when you go to your Library on the Arlo web site it is empty and states that there are no recordings. However, the cameras are detecting motion and recording as notifications are going out about the recordings. If you are having this specific issue then using a different browser or clearing browsing data will resolve this issue. For Chrome users, you can go to Settings->Advanced->Content Settings->Cookies->See all cookies and site data and then search for anything with Arlo and delete all entries.

 

If you are having problems with the Arlo app the above will not be relevant.

 


@mountainhigh wrote:

Can anyone recommend a system that really works and can be counted on?


No specific recommendations but generally speaking, if reliability is paramount then you really need to look into wired solutions.

Message 23 of 141
Aspirant

Arlo

No longer have library
Message 24 of 141