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Where has my basic plan and all my videos gone? I was sold the system with on the basis that I could use 5 cameras with 7 days storage and then the first day would be deleted?
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I’m ok today (knocking on wood). Entire system went down for me yesterday afternoon, but was able to re-sync cameras (this time) without deleting to re-add like I had to do on Friday.
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Library is down for me. Sacramento CA area. Currently 1326 Pacific time.
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IOS in the app open library, click on the say 3rd recording down (thats an older one)
it starts to play but plays the last recording made, its not even the same camera
you click from the library to open say back yard camera recording from 3 hours ago
it opens to play it but its the latest recording made on te system that plays (say garage camera)
I have (2) arlo pro 2 systems with 15 cameras each
its another bad app release from ARLO
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Yes a constant problem
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HMMMM
this is an app on a iphone (IOS)
not a browser
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Greetings from Canada...new to the Arlo community. I was having issues with the recordings library but, in the time it has taken me to register, it seems to have fixed itself. Glad I found this site though. Definately will come in handy.
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I am experiencing same issue
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This morning the entire library is empty. Devices status screens looks ok with latest from all cameras. Is there a problem with server or recording? All has been working OK till now. Arlo Pro 2, 5 cameras, free subscription.
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I too have no Recordings even though all the equipment here on site seems to be functioning properly....
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You would think with my email and everything I would get a notice of this happening I'm having the same problem as well does not retain any videos
Dain
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Same. Sometimes my Android app shows no recordings but they show when I log in via PC. But today it is the opposite... recordings visible on Android, but nothing via PC.
I still get all the notifications, and real-time vision still works, but logging to the storage is intermittent
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Getting all the notifications OK, but nothing showing in library via Android app, altho could see it via PC log in. Reinstalled Android app and it seemed to fix it... but today I see nothing on PC library, but Android is showing files!
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I can see my library history on the Android web ap but not on the MyArlo web portal. In fact, on the MyArlo web portal I can't even see my account information.
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For a browser, the suggestion from others has been made to clear the browser cache/history. I suppose it may make a difference for the app, too.
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Some have suggested clearing the browser cache. Might work for the app, too.
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Some folks have said clearing browser cache may help. It might work for apps, too.
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