New Camera Offline After Very Short Time

[sobolewskis1]

Hi, We have 3 functional Arlo pro cameras with no issues. We recently purchased a 4th brand new and mounted it, and are finding that it is offline within 2 hours regardless of battery changes and re-setting to the base station., even without recording any motion. We have changed batteries around, which only solves the issue for a short while. And it goes offline again (battery dead?). We suspect the battery is being drained quickly by the camera?? What can we do to address this. Thank you

[jguerdat]

Swap cameras around to see if it's the camera or the location.

[sobolewskis1]

Thank you, yes that’s the next plan to try. Just wasn’t sure if everyone else had encountered this too...

[sobolewskis1]

Update: swapped cameras around, same issue. Called support, advised we charge the batteries again. Will call back if not resolved. I’ve requested a replacement camera in that instance

[sobolewskis1]

Tech Support insisted that it was a battery problem. They shipped over a new one. I am doubtful this will fix the issue but will keep monitoring.