Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

New App Update Issues

Reply
Discussion stats
  • 7 Replies
  • 1615 Views
  • 2 Likes
  • 2 In Conversation
cyang64
Tutor
Tutor

Have anyone noticed that with the new app uodate and firmware updates that the refresh is slower and that connecting manual is slow also? Besides this fact the new battery readback on the lower right doesnt match what is in the more info section? So when you runnout of battery it says so on the more info and on the live pic window it says you have a little left?

7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

cyang64,

 

Have you tried to reboot your router & base station and test again?

cyang64
Tutor
Tutor
Yes , rebooted everything and even removed all devices and readded back on and still the same problem.
ShayneS
Arlo Moderator
Arlo Moderator

cyang64,

 

What device are you using to view with the Arlo Mobile App & What OS is it running?

cyang64
Tutor
Tutor
Running on iphone with ios 11.3 with the latest arlo app
ShayneS
Arlo Moderator
Arlo Moderator

cyang64,

 

Can you try and update to iOS 12.1 and test again?

cyang64
Tutor
Tutor
Yes have tried this on my ipad with the new ios and still see similar problems. I have rebooted my ipad, uninstall the app and reinstalled it and still very similar issues.
ShayneS
Arlo Moderator
Arlo Moderator

cyang64,

 

Does this occur while using WIFI or cellular data on the devices?