My VMB3500 HUB is online and green but cannot be discovered from my Arlo app on my iPhone. HELP!

[christen27]

My VMB3500 is online and green but cannot be discovered from my Arlo app on my iPhone. HELP!

[JamesC]

christen27,

Is this a brand new base station or was it in use prior to you trying to onboard?

JamesC

[christen27]

It was hooked up at my old home with older cameras.  I moved into a new home and bought new cameras yesterday and now it will not hook up.  

Christen

[JamesC]

christen27,

Log into your Arlo account and check to see if the device is present under Settings > My Devices.

If it's not listed, try manually factory resetting the base station and then go through onboarding as if it were new. For instructions on how to do this, see here: How can I factory reset my Arlo SmartHub or Base Station?

JamesC