Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2022-03-15 08:29 AM
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christen27
Aspirant
Aspirant
‎2022-03-15 08:29 AM

My VMB3500 is online and green but cannot be discovered from my Arlo app on my iPhone. HELP!

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JamesC
Community Manager
Community Manager
‎2022-03-15 12:07 PM

christen27,

 

Is this a brand new base station or was it in use prior to you trying to onboard?

 

JamesC

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christen27
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Aspirant
‎2022-03-15 02:30 PM

It was hooked up at my old home with older cameras.  I moved into a new home and bought new cameras yesterday and now it will not hook up.  

 

Christen

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JamesC
Community Manager
Community Manager
‎2022-03-15 02:38 PM

christen27,

 

Log into your Arlo account and check to see if the device is present under Settings > My Devices.

 

If it's not listed, try manually factory resetting the base station and then go through onboarding as if it were new. For instructions on how to do this, see here: How can I factory reset my Arlo SmartHub or Base Station?

 

JamesC

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