- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Every since the iPad app has been updated the it will not display live video. You hear the audio but video just displays a screen shot.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A1584
Landscape or portrait makes no difference. I get live audio but a static picture.
Works fine on PC, iPhoneXS Max and iPhone 8....just not the iPad Pro.
You should treat your developers to an iPad Pro, that way they can share the fun your customers are having.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well if I put the IPad in portrait and hen open Arlo app it will work for me. That’s good news for a temporary fix.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
New iPad Pro 2018 12.9" ( just released now on October 30th) Live Stream works fine but first start the App in portrait mode an then switch to landscape....
No possibility to get full screen display
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue. Ipad pro not working unless first in portrait mode and then no full screen ability.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Dullboy wrote:
Hey we may be on to something here!! If I turn my iPad Pro (MLON2LL/A) to portrait mode BEFORE opening the app it works..it continues to work if I turn it to landscape mode. But if I open the app in landscape mode it will not show live feed. I must then swipe up the app to clear it, turn to portrait mode again before it works. We are getting to the root problem here I believe...
Arlo should pay YOU for troubleshooting. Starting in Portrait works for me as well. Thanks for the info!
Still need the battery indicator visable without going into "Device Settings" though. It's not usefull where it is now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My arlo showed live video until the app changed. Now it says live, but the picture is NOT live. When you close out the live feed and then go back in, it shows a stillshot of what it should have shown live on the previous live session.
This is on an IPad.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It appears to be an iPhone arlo app issue. Other iPhone users have reported the same thing. Fine on android. Hopefully arlo fixes it soon for iPhone users.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Works here too. Thanks but you’d think after all this time Netgear would have at least responded to all the complaints. I just added four new cameras and upgraded my service. Was sure I had done something wrong and had tried everything to get them to work.
@Jkritta wrote:
@Dullboy wrote:
Hey we may be on to something here!! If I turn my iPad Pro (MLON2LL/A) to portrait mode BEFORE opening the app it works..it continues to work if I turn it to landscape mode. But if I open the app in landscape mode it will not show live feed. I must then swipe up the app to clear it, turn to portrait mode again before it works. We are getting to the root problem here I believe...
Arlo should pay YOU for troubleshooting. Starting in Portrait works for me as well. Thanks for the info!
Still need the battery indicator visable without going into "Device Settings" though. It's not usefull where it is now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mine is working now. I also upgraded to the lowest level of smart, so I don't know if that had anything to do with it. Shows live videos OK now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still not working on iPad Pro.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks, that works for me also. At least there is a work around until this is fixed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It’s working on my iPad Pro in the Portrait mode and then I can move to Landscape and it still works.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
IPad Pro problems w live view. Contacted support. No help. Read here that if you turn IPad upright, live view returns. It does! Easy fix, Arlo. Why not fixed?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
iPhone X app works great. Both iPad Pro ML0R2LL/A and MTFN2LL/A work when opening the app in Portrait mode. Live view is active after that point even when rotating to Landscape.
Thanks
ps I can't wait till you can add support for Apple Home!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks! In Portrait works! Hurray! I am on newiPad Pro 11.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Going on a month now and still no fix....wow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The Arlo app on my new iPad Pro 12.9” doesn’t seem to be updating the video correctly. It is just stuck on an old image of crib area. The audio still streams correctly.
My iPhone X (with the same app version) works fine with the video. Does anyone else who has a new IPad experiencing this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just wanted to let you all know you can’t even ‘log in’ with newest iPad Pro 12.9 inch. So this problem just got a lot worse for me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Arlo does not work on my iPad Pro 3rd Generation. Pro 2 Camera night vision sucks too. Wish I had never bought this horrible system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Whatever happened to the Arlo employee who was monitoring this thread? I think his screenname is ShayneS. On Nivember 2 he advised Arlo tech support was finally looking into this problem (which has been reported since at least mid October) and an update would be given when new information was available.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello...(Arlo)
‘is there anybody in there..
just nod if you can hear me..
is there anyone at home?’
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The silence is deafening.
Mine still are working properly, even if I start in portrait.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have
model ML0F2KN/A
A1584
This behaviour occurs in both landscape and portrait mode.
Regards Niclas
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
559 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
147 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
785 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
919 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,000 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,778 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »