Arlo|Smart Home Security|Wireless HD Security Cameras

Motion zone settings have disappeared

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brencloud
Aspirant
Aspirant

When i installed arlo i set the activity zone but now the setting screen is 

disappeared

When i find this??????  

Model: VMC3030 | Arlo Wire-Free Camera
9 REPLIES 9
ShayneS
Arlo Moderator
Arlo Moderator

Hi @brencloud

 

Are you trying to set activity zones with your camera? Can you provide a little more context regarding this issue?

brencloud
Aspirant
Aspirant

i have 3 cameras but there is not more e function for set zone both in app and in web app.

 

I navigate all in app and web app but the tab or other to set zone is disappeared.

 

I search in forum and instruction but the path is disappeared.

 

App version 2.7.12_25660

 

 

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Do you have a screenshot of the missing activity zone tab? You should be able to set activity zones for AC powered cams excluding the Original wire free & Pro camera.

brencloud
Aspirant
Aspirant

Here there was a zone editor now is not present in all screen of app or web app

 

were i find? No settings is change is only disappeared!

 

Screenshot_20190816-191105_Arlo.jpg

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

If you go on the Arlo App & select the capable AC powered camera, for example > Arlo Baby > (Select the 3 dots  ... ) > Device Settings > Video (Activity Zones) > create them & Save.

brencloud
Aspirant
Aspirant

Ok there isn't video activity zone attach ths screenScreenshot_20190817-170819_Arlo.jpgScreenshot_20190817-170827_Arlo.jpg

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @brencloud

 

Did you have a smart subscription or a free trail previously? A smart subscription/Add-On is required to use activity zones with the Original Wire Free camera

brencloud
Aspirant
Aspirant

we have free now zone is only for not free?

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

With the cameras you have, you will need a smart subscription to have battery operated activity zones. The zones need AC power, which the original wire free does not support.