Live view on iPad not working

[rjcarlson72]

When I try to use live view from any of my 5 cameras using my iPad, I see that the app connects to the camera, but there is no live video feed.  I can hit the record button and record a video, but I can’t see what I’m recording until I stop recording and the footage is loaded to my Library.  When I use my iPhone 7plus the app works fine.  This has been an issue since the last update.

Both my iPad and the Arlo app are running the most current versions.

[Jolund]

Same problem for me. Can’t see any live stream in the app on my iPhone XS or new IPad Pro. However if I manually record then I see a very good recording once it is in the Library.

Pls fix because very annoying 

[JessicaP]

Hey @rjcarlson72,

What iPad are you using?

+ @Jolund,

Are you experiencing this issue after force-closing the app and trying it on portrait mode? If you're experiencing issue with that, try to force-close the app and try it on landscape mode. 

[rjcarlson72]

I’m useing the large iPad Pro that’s about a year old.

I normally use it in landscape mode.  I force-closed the app and tryed it in portrait mode and it worked fine!  I tried force-closing the app and then tryed it again in landscape mode and it didn’t work.  I’m not sure what that means, but it use to work both ways.

[JessicaP]

Our engineering team is aware where some users are unable to view the live view on landscape mode on the iPad Pro 12.9-inch and is investigating the issue. Once we hear more information, we will make sure to update the community. We appreciate your patience and understanding.