Pro batteries will not hold a charge

[mcwwbw]

I purchase an Arlo camera in Jan and the first charged worked but the 2nd time we tried to charge the batteries will not hold a charge. One camera detects motion when plugged in but will not detect motion when unplugged. The other 2 batteries will not hold a charge. Ideas on what I should do?

[JamesC]

mcwwbw,

When you say the batteries will not hold a charge, are they discharging quickly or do they not charge at all when you plug in the camera? Are you seeing an error messages when you plug in the camera?

JamesC

[Giomar2318]

Hi I have Arlo Pro VMB 4000. it is not on your list. 

I have this for about a 1 !/2 but only used it for 8 month. I have just set it up again and founs out the the batterys will not charge at all. I have to run the system with the Camar plued in. I do not get any errors on my system. 

[jguerdat]

Read the FAQ here on how to charge a totally dead battery.

[Giomar2318]

Their is nothing on your website that tells me how to charge a totally dead battery.

[jguerdat]

Found it in 30 seconds:

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do