Is Arlo a working product

[dsaigalal12]

Is Arlo a working product? I just purchased a new system and all I get is "Getting Status" on my iphone. It seemed to have worked for first few hours and now dead. Is this product a reliable home security system?

[Dodolah]

I purchased it two weeks ago and the cameras are pretty reliable. I have the same issue now and it just started tonight just like yours. I have a feeling that this is an issue with the main website rather than the camera.

[Avitia]

Same thing happened to mine. I tried reseting, turning it off and on and reseting my internet modem. Guess I'm not the only one who's having trouble.

[Dodolah]

Nah. It's the main system. Let see how fast Netgear can fix this.

[Avitia]

I called support and have been working on hold for 30 min..😲

[Dodolah]

Let us know what happened.

[Avitia]

I hope they answer 😕

[dsaigalal12]

If it is the main system down, how often does this happen? I am about to use this as my home security setup and need to know reliability. I suppose I should wait till morning before deciding to return the whole unit. Thx for reply.

[Avitia]

I've had it for a month and it was working great until now. Damn and best buy has a 15 day return policy. I hope this isn't a frequent theme.

[Dodolah]

Got it for about two weeks and a half. It has been very reliable until tonight.

[cajunamber]

I'm having trouble with mine as well. I've had it for about 4 months now, tonight is the first night I have issues. Hope they get it resolved soon. I keep seeing "Getting Status"

[dsaigalal12]

Sorry to bug you. But is your unit working now? Mine is still showing :Getting Status.." message.

[cajunamber]

No, unfortunately not working yet 😕

[Avitia]

No answer yet, been on hold now for 1hr and 6min

[dsaigalal12]

I would wait till morning to see if they manage a fix.

[Avitia]

So I just got off with an operator and she said they have received a lot a calls with people having the same problem. They don't know what is causing it but the technicians are working to fix it.

[dsaigalal12]

Thank You. Let us hope for an expedited fix.

[dsaigalal12]

Looks like things are normal now. Hope it lasts. Thx everyone.

[JamesC]

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC