Arlo|Smart Home Security|Wireless HD Security Cameras

Impossible to connect to Arlo with my computer

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JeromeBAR
Follower
Follower

Hello Community

I have a problem with my arlo and maybe you know the solution ? 
It's impossible to connect to arlo with my computer.
1/ on my computer I use url https://my.arlo.com/#/login
2/ I enter my email et password and press enter
3/ I have this message:
We don't recognize this device. We sent you a push notification to your iphone to verify my identity. This screen will automatically disappear when verify. Notification expires in 30:00
4/ I have a notification on my iphone and I press "accepter" (accept)
5 / The previous message on my computer doesn't disappear and I can't connect.....

I'm with Iphone 11 pro and apps is updated . The problem is with wifi and also when I use data network.
On my computer I have tried with Chrome and Edge with private mode and cache empty.

 

I have desactivated the authorization with 2 steps from my Iphone but now when I tried to connect with my computer :
I enter my email and password and I still in the connection page ..... and never enter into the web site.

 

I have reboot my arlo but the problem is always the same : impossible to connect from my computer even the authorization with 2 steps is desactivated...

Have you any ideas ? 

Thank you

Regards

Jerome

2 REPLIES 2
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlop Tech Support

petercoffin80
Aspirant
Aspirant

Contact Support Team. They will guide you in better way with proper solution.