I switched routers and modems I can't get the base connected to the new router modern

[Mdeluise24]

I switched routers and modems and I cannot connect the Arlo Hub to the new router modem how do I do that

[StephenB]

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@Mdeluise24 wrote:

I switched routers and modems and I cannot connect the Arlo Hub to the new router modem how do I do that

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Just connect the ethernet cable.

What is the LED status?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Mdeluise24]

I connect the ethernet cable to the base from the base Hub whatever it's called to the router the router modem combination effect to ethernet cable first then I plugged in the the power then I turned it on I got two green dots and then an orange dot when you first turn it on is five Green Dots then it goes off to one orange not that it goes on to two green dots and a orange Dot

[StephenB]

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@Mdeluise24 wrote:

I connect the ethernet cable to the base from the base Hub whatever it's called to the router the router modem combination effect to ethernet cable first then I plugged in the the power then I turned it on I got two green dots and then an orange dot when you first turn it on is five Green Dots then it goes off to one orange not that it goes on to two green dots and a orange Dot

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The order of the LEDs matters - are you saying that the power and internet LEDs are green, and that the camera LED is solid amber?

If so, are any of the cameras on?

Also, when you look at the base status in the hub, is it showing up as offline?  Or online?

[Mdeluise24]

My camera's adopted online since Optimum came here on the 13th and plugged my Hub switch service from one name to different names so we got the new router modem combination it's plugged in I got the ethernet cable plugged in to the router modem then I called Optimum they sent me an extender so I've got a plugged into the extender it's still not connecting to the internet so I can't get any of my cameras on so no cameras have been online since the 13th

[Mdeluise24]

It's got five LED lights the first one is the power the second one is something else the third one is orange the first two are green the third one is orange that's the camera picture then fourth one is the Wi-Fi is not even lit up in the fifth one is I don't know what that is but that's not a lit up either

[Mdeluise24]

Camera offline is lit up orange

[DannyBearAgain]

If the camera led is showing steady amber it usually means the base station has been factory reset and is waiting to be added again. Was this an action you performed?

Do you have a pc you can connect to the network router and use a web browser to login to the arlo web login site my.arlo.com and try adding the base station? You will need to remove the Base and camera from the app my devices list first to reclaim the base.

[StephenB]

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@Mdeluise24 wrote:

the first two are green the third one is orange that's the camera picture

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Ok.  The second one is internet, so it is good that it is green.

When you look in the app, are you seeing the base as on-line?  Go into settings->my devices, and then select the base there.

Also, it would be helpful to know if you reset the arlo base (which you'd need to do with a paper clip, or something similar).