Arlo|Smart Home Security|Wireless HD Security Cameras
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I have to log in with my password EVERY TIME!!!

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  • 3 Replies
  • ‎2016-12-01 07:20 PM
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Lov2camp
Tutor
Tutor
‎2016-12-01 07:20 PM
Seriously this is CRAZY you shouldn't need to log in unless you log out! Plus it doesn't save my password anymore. I have to type the whole thing in every time! Only since the last update
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jguerdat
Guru Guru
Guru
‎2016-12-01 10:35 PM

Android or iOS? On Android, the login is blank for most cases and just waiting a few to several seconds should start the automatic login process. It saves your credentials but doesn't fill them in so it looks like you need to login again. If that doesn't work, try reinstalling the app.

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Lov2camp
Tutor
Tutor
‎2016-12-01 11:22 PM
Apple iPhone it was fine until last update. Tried reinstalling did nothing. If I reset the phone to run touch ID then I have to use touch ID to get into the phone every time and a lot of the times my hands are wet or dirty and that doesn't work
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jguerdat
Guru Guru
Guru
‎2016-12-02 05:52 AM

You can try contacting support to see if they have suggestions:

 

https://www.arlo.com/en-us/support/contact.aspx

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  • 3 Replies
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