Arlo|Smart Home Security|Wireless HD Security Cameras

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patbarce
Tutor
Tutor
 
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JamesC
Community Manager
Community Manager

patbarce,

 

After performing the troubleshooting steps provided by jguerdat were you able to resolve the issue? If you were, please mark his post as a solution so that others having this issue may benefit from the solution! We would greatly appreciate it!

 

Regards,

JamesC

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jguerdat
Guru Guru
Guru

Verify you have the latest app as well as firmware.  In Settings, make sure the Auto Update slider is on (toggle, saving each step if necessary) and restart the base station.  For the cameras, open the battery door for a few seconds and close.  Updates usually occur in the early AM hours but updates may occur right away.

JamesC
Community Manager
Community Manager

patbarce,

 

After performing the troubleshooting steps provided by jguerdat were you able to resolve the issue? If you were, please mark his post as a solution so that others having this issue may benefit from the solution! We would greatly appreciate it!

 

Regards,

JamesC