Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Initiate

I Can Not Create A New Mode Or Change Recording Time

HW Version VMB3500r4   Firmware 1.11.9.0_26520

When a change the recording time it wont save; when I create a new Mode after going through all the steps once a try to save it it will buffer but wont save any changes.

Model: VMS3430|Arlo Smart Home
Message 1 of 6
Arlo Moderator

Re: Can not create a new mode or change recording time

Mulato,

 

Have you tried to reboot the base station and test again? Also, are you trying to create the mode on the Arlo Mobile App or the web portal? If doing this on the app, can you try and create the mode on the web.

Message 2 of 6
Aspirant

Re: Can not create a new mode or change recording time

I have done both.. still cant save mode on pc or app.. I have reset, reboot, removed mobile app and reinstall.. still nothing...
Now it has gone back to being stuck on getting status on the android app. Shows on mobile app but wont save new modes....
Please HELP
Model: VMC3030 | Arlo Wire-Free Camera
Message 3 of 6
Arlo Moderator

Re: Can not create a new mode or change recording time

Mulato,

 

What version of firmware is your system currently running? Have you performed a Factory Reset After the base station has updated?

Message 4 of 6
Initiate

Re: Can not create a new mode or change recording time

Shayne S,

 

I reboot the system but no changes; still the same issue.

 

HW Version VMB3500r4

Serial Number 5BF3877TA6B54

Firmware 1.11.9.0_26520

 

Message 5 of 6
Arlo Moderator

Re: Can not create a new mode or change recording time

Mulato,

 

A factory reset & a reboot are two different options. When did you last factory reset the base station by pressing the small reset button for 10 sec? I have provided the link here - How To Perform A Factory Reset

Message 6 of 6