Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Mobile App Can't Get Video

When I get notifications of motion on my cameras and go to the app to check the camera, I don't get video. I get stills instead, however, when I check the cameras on my laptop, I get video just fine.  Is there an update for the app to resolve this problem? This issue only occurs when trying to view motion notifications on my iPhone.

Model: VMC3030 | Arlo Wire-Free Camera
Message 3 of 10

Arlo Camera Video Clips Not Recording In App

My cameras do not record videos. When i open the app to review recent videos, I don’t get movies, I get snapshots sometimes and no recordings at other times.

Model: VMB3000|Arlo Smart Home Security
Message 1 of 10
Aspirant

Arlo capturing stills not vid

All of a sudden, all 3 of our Arlo cameras are taking still pictures instead of videos. Is there something I can do?
Message 2 of 10
Master

Arlo Mobile App Can't Get Video

Which model Iphone do you have and what version of IOS?

Model: VMC3030 | Arlo Wire-Free Camera
Message 4 of 10
Arlo Moderator

Re: Arlo camera videoclips not recording in app

richmoorejr9331,

 

Have you checked the web portal to see if your videos are there? Also, is the running man logo black or grey?

Message 5 of 10
Arlo Moderator

Re: Arlo capturing stills not vid

Hi Cubbiebear16,

 

Have you tried to reboot your base station and test again?

Message 6 of 10
Aspirant

Re: Arlo capturing stills not vid

Yes, it rolls as though it’s playing the captured video but only plays stills on all 3 cameras.
Model: VMC3030 | Arlo Wire-Free Camera
Message 7 of 10
Aspirant

Re: Arlo Mobile App Can't Get Video

Sorry- didn’t see your question earlier. I have the iPhone XS Max running iOS 12.
Message 8 of 10
Arlo Moderator

Re: Arlo Mobile App

The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.

Message 9 of 10
Master

Re: Arlo Mobile App

There has been an issue with playing recordings on any of the new Iphone XS series of phone. As Shayne said Arlo is aware of this.

Message 10 of 10