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When I get notifications of motion on my cameras and go to the app to check the camera, I don't get video. I get stills instead, however, when I check the cameras on my laptop, I get video just fine. Is there an update for the app to resolve this problem? This issue only occurs when trying to view motion notifications on my iPhone.
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My cameras do not record videos. When i open the app to review recent videos, I don’t get movies, I get snapshots sometimes and no recordings at other times.
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Which model Iphone do you have and what version of IOS?
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richmoorejr9331,
Have you checked the web portal to see if your videos are there? Also, is the running man logo black or grey?
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Hi Cubbiebear16,
Have you tried to reboot your base station and test again?
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The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.
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There has been an issue with playing recordings on any of the new Iphone XS series of phone. As Shayne said Arlo is aware of this.
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