Log in issues

[Lanns]

Hi,
I cannot log into my account from any browser on my iPhone.
Trying to sort out subscription and can’t get in.
Any help would be greatly appreciated
Thanks

[JamesC]

The development team is investigating reports of this issue.

Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?

JamesC

[StephenB]

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@thefamilykg wrote:

When trying to login to "https://my.arlo.com/#/login" I am getting the error "

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error"

iphone w chrome and safari 

iPad with chrome and Firefox 

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Does this also fail on a PC (windows or mac)?

[kimmmie123]

Try this - it should be `home´ at the end and not `login´ i think

https://my.arlo.com/#/home

[StephenB]

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@kimmmie123 wrote:

Try this - it should be `home´ at the end and not `login´ i think

https://my.arlo.com/#/home

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https://my.arlo.com/#/home shows "login" and "create account" controls.

When you click on "login", you go to https://my.arlo.com/#/login (which is the page where you enter the credentials).

Navigating directly to https://my.arlo.com/#/login works for me on a PC.

I have seen this particular error reported before by people who were attempting to log in on their mobile browser.  Which is why I asked if it happens using a PC.

[thefamilykg]

Thanks it issues the same message

[thefamilykg]

Yes, login works on PC but not iphone or ipad. Thank you! Thats odd, not mac browser compatible or just certain mac systems?

[StephenB]

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@thefamilykg wrote:
Thats odd, not mac browser compatible or just certain mac systems?

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I don't know - I'm not a mac user.

[rocketscott]

I also cannot login to my account from my android browsers or the Arlo app

[JamesC]

rocketscott,

Where are you located? Are you still experiencing the issue? Are you attempting to access while using a VPN?

JamesC

[kimmmie123]

Im not using a VPN. Im in the United Kingdom. It only works when I log by shortening the URL to;

https://my.arlo.com/#/login

[Midge1920]

I am also experiencing this same problem and http message. Someone help, please!!

[DannyBearAgain]

I get the error when I use my iPhone browser to access the arlo web login.

The web interface does not play well with Apple devices. That’s why you can’t subscribe using Apple devices.

Try using a windows pc to login or rely on the arlo mobile app.

[Midge1920]

I actually have an android phone. My galaxy won't let me login to the app or using a web browser. I have also tried using a laptop to login and stil get the same failure response 😕. 

Anyways, if I can't use the app on my phone, then this doorbell cam is pointless. Everything was working fine and then I downloaded the update and now I have this problem.

[DannyBearAgain]

Yes, I seem to see more customers with the new app having issues.

Going forward, never update until you know what bugs to expect. 

[kimmmie123]

What URL appears when MyArlo loads on your browser?

should be https://my.arlo.com/#/login

[StephenB]

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@DannyBearAgain wrote:

That’s why you can’t subscribe using Apple devices.

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FWIW, I think that's more about the Apple store.  I think in-app purchases (including a subscription) require the app provider to give Apple a cut.  Though I'm not certain on that.

[Midge1920]

It's this one :  https://my.arlo.com/account/v4/#/login

Whenever I try the web address that you suggested, I'm automatically taken to the URL that I just posted above.