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I cannot log into my account from any browser on my iPhone.
Trying to sort out subscription and can’t get in.
Any help would be greatly appreciated
Thanks
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Arlo Mobile App
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Troubleshooting
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The development team is investigating reports of this issue.
Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?
JamesC
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Have you tried using a pc web browser connected to your network to access the arlo web portal page?
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I'm trying to log in to purchase a secure camera plan and I keep getting this error message:
Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error
It's been happening for 3 days now. Any help?
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Im having the same problem, on Mac iOS desktop using safari.
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The development team is investigating reports of this issue.
Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?
JamesC
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For me its only a problem on Safari on desktop. It works fine on my iphone and when using Chrome on my desktop.
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It works on the link you provided.
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Having the same issue on my app or on the browser. Cannot log in anywhere.
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FYI the url for myarlo login that does not work is https://my.arlo.com/account/v4/#/login
which is different from the one that you provided in this thread.
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I had to access it from chrome on a laptop to get my cameras working again
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When do we expect this to be fixed? I still cannot access from my desktop or my app on my phone.
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Multiple, multiple times. After I enter my credentials it just forwards to https://my.arlo.com/account/v4/#/login and then I get the error.
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Same result from https://my.arlo.com/?_ga=2.196324972.1367488414.1646821239-1682782297.1641667934#/login which I got to going to the arlo site first, logging in to my account and then trying to access my dashboard. Same error
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Hi there
I have case number 42955576
But I cannot post to the link as that too causes an error - jpg attached
I already tried all the suggestions in your link. Nothing helped.
1. I used my pixel 3a phone, Android 12. I deleted and reinstalled app. So the latest app. I also tried my iPhone 6 with latest update. The app is also up to date and worked the last time I used it for this in Dec 2021 when I got the pixel. I also tired my Samsung galaxy tab A tablet. I have the app installed on this as well that worked in the past, but not now.
2..latest version of app
3. I tired Chrome and Firefox on my desktop and Chrome on my son's computer as well - his computer had never logged into your site
4 3 days ago.... Same date as other people on the forum. It was fixed for a couple of hours and then was not working again.
5 app says 'error occurred' as my screen shot shows and the web browser shows that link I previously provided. I didn't change my password, and in fact I tried resetting that to try and solve the issue, but that causes an error too. I usually log on with fingerprint anyway. Computer browser error is the same a cross 2 computers and all 3 browsers. Phone and tablet browsers are the same as the computer browser error, even in incognito mode. It doesn't matter if I am on my wifi or on my cell network.
From previous posts on the forum this is a setting issue on arlo side, not mine. I have tried everything your link and the forums have suggested to try and have not solved the issue.
Any eta of the issues being fixed... Both of them?
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I had my son download the app on his phone (it's never had the app on it). No luck. I made a new account with a different email address and it too cannot log in. So frustrating.
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When I try to add to my case following the link provided to me I get another (different) error that says "
Page Unavailable
Sorry, but the requested page is unavailable due to a server issue. Our engineers are working on it, please check back later."
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It's currently fixed (with no action from me). Hopefully it's for good. 😁
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Well, I can use the app at least. Browser on computer is still not working.
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And the app is also down again. No access anywhere.
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right now I have access online with the browser and with the app. But there are no recordings for last Monday, which there should have been since today is only Sunday. Poopy.
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Aromagal,
Please let me know if you continue experiencing this issue moving forward.
JamesC
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The error code still exists.
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When trying to login to "https://my.arlo.com/#/login" I am getting the error "
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