Arlo|Smart Home Security|Wireless HD Security Cameras

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Lanns
Initiate
Initiate
Hi,
I cannot log into my account from any browser on my iPhone.
Trying to sort out subscription and can’t get in.
Any help would be greatly appreciated
Thanks
Best answers
  • JamesC
    Community Manager
    Community Manager

    The development team is investigating reports of this issue.

     

    Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?

     

    JamesC

40 REPLIES 40
Dannybear
Master
Master
Have you tried installing the arlo app onto the phone or is you meant that the app is giving the error.
Have you tried using a pc web browser connected to your network to access the arlo web portal page?
Amytrexler
Initiate
Initiate

I'm trying to log in to purchase a secure camera plan and I keep getting this error message:

 

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

 

It's been happening for 3 days now. Any help?

kimmmie123
Aspirant
Aspirant

Im having the same problem, on Mac iOS desktop using safari. 

 

 

 

JamesC
Community Manager
Community Manager

The development team is investigating reports of this issue.

 

Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?

 

JamesC

kimmmie123
Aspirant
Aspirant

For me its only a problem on Safari on desktop. It works fine on my iphone and when using Chrome on my desktop.

 

kimmmie123
Aspirant
Aspirant
Aromagal
Aspirant
Aspirant

Having the same issue on my app or on the browser.  Cannot log in anywhere.

kimmmie123
Aspirant
Aspirant

FYI the url for myarlo login that does not work is https://my.arlo.com/account/v4/#/login 

 

which is different from the one that you provided in this thread. 

Lanns
Initiate
Initiate
This does not work for me to login.
I had to access it from chrome on a laptop to get my cameras working again
Aromagal
Aspirant
Aspirant

When do we expect this to be fixed?  I still cannot access from my desktop or my app on my phone.

Aromagal
Aspirant
Aspirant
And since I cannot log on, I cannot upgrade to get support. Please assist
kimmmie123
Aspirant
Aspirant

Did you try this link? 

 

https://my.arlo.com/#/login

 

 

Aromagal
Aspirant
Aspirant

Multiple, multiple times.  After I enter my credentials it just forwards to https://my.arlo.com/account/v4/#/login and then I get the error. 

Aromagal
Aspirant
Aspirant

Same result from https://my.arlo.com/?_ga=2.196324972.1367488414.1646821239-1682782297.1641667934#/login which I got to going to the arlo site first, logging in to my account and then trying to access my dashboard.  Same error

Aromagal
Aspirant
Aspirant

Hi there 

I have case number 42955576

But I cannot post to the link as that too causes an error - jpg attached
I already tried all the suggestions in your link. Nothing helped.
1. I used my pixel 3a phone, Android 12. I deleted and reinstalled app. So the latest app. I also tried my iPhone 6 with latest update. The app is also up to date and worked the last time I used it for this in Dec 2021 when I got the pixel. I also tired my Samsung galaxy tab A tablet. I have the app installed on this as well that worked in the past, but not now.
2..latest version of app
3. I tired Chrome and Firefox on my desktop and Chrome on my son's computer as well - his computer had never logged into your site
4 3 days ago.... Same date as other people on the forum. It was fixed for a couple of hours and then was not working again.
5 app says 'error occurred' as my screen shot shows and the web browser shows that link I previously provided. I didn't change my password, and in fact I tried resetting that to try and solve the issue, but that causes an error too. I usually log on with fingerprint anyway. Computer browser error is the same a cross 2 computers and all 3 browsers. Phone and tablet browsers are the same as the computer browser error, even in incognito mode. It doesn't matter if I am on my wifi or on my cell network.
From previous posts on the forum this is a setting issue on arlo side, not mine. I have tried everything your link and the forums have suggested to try and have not solved the issue.

Any eta of the issues being fixed... Both of them? 


Screenshot_20220312-055028_Chrome.jpg
Aromagal
Aspirant
Aspirant

I had my son download the app on his phone (it's never had the app on it).  No luck.  I made a new account with a different email address and it too cannot log in.  So frustrating.

Aromagal
Aspirant
Aspirant

When I try to add to my case following the link provided to me I get another  (different) error that says "

Page Unavailable

Sorry, but the requested page is unavailable due to a server issue. Our engineers are working on it, please check back later."
Aromagal
Aspirant
Aspirant

It's currently fixed (with no action from me).  Hopefully it's for good. 😁

Aromagal
Aspirant
Aspirant

Well, I can use the app at least.  Browser on computer is still not working.

 

Aromagal
Aspirant
Aspirant

And the app is also down again.  No access anywhere.

Aromagal
Aspirant
Aspirant

right now I have access online with the browser and with the app.  But there are no recordings for last Monday, which there should have been since today is only Sunday.  Poopy.

JamesC
Community Manager
Community Manager

Aromagal,

 

Please let me know if you continue experiencing this issue moving forward.

 

JamesC

Nwilliams151
Aspirant
Aspirant

The error code still exists. 

thefamilykg
Aspirant
Aspirant

When trying to login to "https://my.arlo.com/#/login" I am getting the error "

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error"

iphone w chrome and safari 
iPad with chrome and Firefox 
 
Base, 6 cameras and doorbell, cannot login update to update subscription, McRae would not be happy with this recurring issue