Arlo|Smart Home Security|Wireless HD Security Cameras

How to get my base station to hook to my internet?

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How to get my base station to hook to my internet

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Guru

@Littell wrote:
How to get my base station to hook to my internet

Connect it to your router with the supplied ethernet cable.

 

If that isn't working, then provide us with a lot more information (what base station you have, what is the status of the LED(s) on the base, whether you are using an app on a mobile device or a PC browser).

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Aspirant
Aspirant
Can’t seem to get the Internet green light
Model: VMB4500 | Arlo Pro/Pro2 Base Station
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Guru Guru
Guru

@Jp6592 wrote:
Can’t seem to get the Internet green light

Have you tried a different ethernet cable, or a different LAN port on your router?

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Aspirant
Aspirant
Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green
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Guru Guru
Guru

@Jp6592 wrote:
Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green

Is this a new install?  Or is this a base that worked for you before?

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Aspirant
Aspirant
Brand new
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Aspirant
Aspirant
Thinking of taking it back and just trying another one?
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Guru Guru
Guru

@Jp6592 wrote:
Thinking of taking it back and just trying another one?

Reasonable thought. 

 

You could try support first:  https://www.arlo.com/en-us/support/contact.aspx But if it is the hardware, it's best to exchange it with the seller.