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Littell
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Follower

How to get my base station to hook to my internet

8 REPLIES 8
StephenB
Guru Guru
Guru

@Littell wrote:
How to get my base station to hook to my internet

Connect it to your router with the supplied ethernet cable.

 

If that isn't working, then provide us with a lot more information (what base station you have, what is the status of the LED(s) on the base, whether you are using an app on a mobile device or a PC browser).

Jp6592
Aspirant
Aspirant
StephenB
Guru Guru
Guru

@Jp6592 wrote:
Can’t seem to get the Internet green light

Have you tried a different ethernet cable, or a different LAN port on your router?

Jp6592
Aspirant
Aspirant
Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green
StephenB
Guru Guru
Guru

@Jp6592 wrote:
Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green

Is this a new install?  Or is this a base that worked for you before?

Jp6592
Aspirant
Aspirant
Brand new
Jp6592
Aspirant
Aspirant
Thinking of taking it back and just trying another one?
StephenB
Guru Guru
Guru

@Jp6592 wrote:
Thinking of taking it back and just trying another one?

Reasonable thought. 

 

You could try support first:  https://www.arlo.com/en-us/support/contact.aspx But if it is the hardware, it's best to exchange it with the seller.