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Anyone who knows why this setting is not working anymore?
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Settings, My Devices, your camera, Video Settings, Brightness.
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It saves for me on Android. Perhaps reinstalling the app would help.
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Why did Arlo remove the brightness setting in the live view frame?
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Copterkamera,
Is the percentage number of the brightness not saving or the image in your live view section? If you make the brightness change under the camera > Device Settings > Video Settings and go back to your devices section & click play on the camera, does the brightness update to your changes?
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Copterkamera,
Have you tried this with the new IOS update 12.1?
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Is it possible to update to the latest iOS version and test again?
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Copterkamera,
Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.
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Will arlo be putting the brightness setting back the way it was or make it easier to adjust without leaving the live video. That way was much more convenient and faster.
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Use of the browser allows you to set this in live view.
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Have you updated to the latest iOS for your iPhone? Have you updated to the latest version of the Arlo Mobile App that was released on Nov 21st. I have attached the link to the firmware here - Firmware
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Arlo can you please respond as I have the same issue here and no where can I see a solution from you.bad form
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thanks, Sorry, I guess I should of been a little more specific. Will they be adding it back to the App? We used to be able to do this from the app as well, but it's no longer there. I never use the browser version.
thanks for the reply.
RR
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What device/model/os are you using? Are you trying to change the brightness in live view mode or in the app settings? What version of the Arlo Mobile App are you using?
Have you contacted customer support regarding this issue?
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As an arlo employee you should already know it is not possible to change camera brightness in live view. Everything is up to date with latest firmware. As for customer support they arent any help for me as they just reffer me to here. This has now been going on far to long i think its about time you guys got it sorted dont you???
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Hi have to agree with ShayneS. To be honest I see little value in The Arlo support team. It takes days for a response and they often ask questions we have already covered. Don’t worry about my brightness issue Arlo. I’ve figured it out myself by logging in via my desktop and sorting it out from there. If anyone has an issue setting the brightness, purely try and log in from a desktop computer to set it from there.
thanks .arlo.
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