Homekit Token Reset

[hightower8]

Hi,

I need a HomeKit token reset, please. Can’t add basestation to HomeKit.

Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[hightower8]

Hello Brooke, thank you very much. Unfortunately, Arlo still isn’t finding HomeKit. I’ve tried rebooting, different devices, and different LAN ports. Do you have any ideas?

[BrookeN]

Try logging out of the account and logging back in. 

[hightower8]

tried, but unfortunately without success.

[BrookeN]

The only other way is to reset the basestation, however please keep in mind that if you do that you will need to add all the cameras back onto the basestation. 

[Br007]

How do I get a token reset sent?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[hightower8]

Unfortunately, it still isn’t working even after resetting the base station. What else can I do?

[BrookeN]

Try logging out and logging back in and then follow the instructions I sent you for setting up without a code. 

[hightower8]

I logged out and back in again, but unfortunately, no device is shown in step 5.

[BrookeN]

Try logging out and logging back in and then following the steps to set up without a code again. 

[hightower8]

Already done, see previous post.

[BrookeN]

My apologies, can you try to uninstall and then reinstall the app?