Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-05-05 07:12 AM
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metecataloluk
Follower
Follower
‎2019-05-05 07:12 AM
Hi There,

I couldnt able to update base unit to latest firmware. I stuck on a update loop without any success. I have already check possible solution form support and community website, none of those have worked. Could you someone assist to solve this issue?

Thanks in advance
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jguerdat
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Guru
‎2019-05-05 07:27 AM

One workaround that seems to work well is to (falsely) add a new camera. You don't actually need a camera, just start the process. One of the first steps is to check for firmware updates for the base which should work. Once updated, just cancel the camera installation process.

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adocorp
Apprentice
Apprentice
‎2019-05-05 09:53 AM

Call Arlo support and ask for an RMA.. I wasted hours of my time talking to support troubelshooting and got no where. Finally a L3 engineer said The basestation was in a loop and could not update to latest firmware. I got the new basestation and was able to update to latest firmware. Now I have other Arlo issues. again and again

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