Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Firmware update issue with wmb3010 r2

Reply
Discussion stats
  • 2 Replies
  • ‎2019-05-05 07:12 AM
  • 1162 Views
  • 0 Likes
  • 3 In Conversation
metecataloluk
Follower
Follower
‎2019-05-05 07:12 AM
Hi There,

I couldnt able to update base unit to latest firmware. I stuck on a update loop without any success. I have already check possible solution form support and community website, none of those have worked. Could you someone assist to solve this issue?

Thanks in advance
Labels:
0 Likes
Reply
Message 1 of 3
1,162
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2019-05-05 07:27 AM

One workaround that seems to work well is to (falsely) add a new camera. You don't actually need a camera, just start the process. One of the first steps is to check for firmware updates for the base which should work. Once updated, just cancel the camera installation process.

0 Likes
Reply
Message 2 of 3
1,159
adocorp
Apprentice
Apprentice
‎2019-05-05 09:53 AM

Call Arlo support and ask for an RMA.. I wasted hours of my time talking to support troubelshooting and got no where. Finally a L3 engineer said The basestation was in a loop and could not update to latest firmware. I got the new basestation and was able to update to latest firmware. Now I have other Arlo issues. again and again

0 Likes
Reply
Message 3 of 3
1,151
Related Labels
Discussion stats
  • 2 Replies
  • ‎2019-05-05 07:12 AM
  • 1163 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.