Firmware update fails

[bruhnau]

Hi,

I'm trying to configure VMB3500 in a different account, but I keep getting firmware update failed, - is it because the Base station has been configured in a different account?

[TomMac]

If it was properly removed form the old account ( remove device ), then there should be no issue.

Try a full reset ( hold in the reset for about 10 ses till the led flashes ) and then it should work.

[bruhnau]

Unfortunately no change

[jguerdat]

Did you hold the reset button until the LEDs flashed amber (>10 seconds)?

[bruhnau]

Yes, did several times as well!

[ShayneS · Accepted solution]

Hi @bruhnau

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support