Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Firmware update fails

Reply
Discussion stats
  • 5 Replies
  • 938 Views
  • 0 Likes
  • 4 In Conversation
bruhnau
Aspirant
Aspirant

Hi,

 

I'm trying to configure VMB3500 in a different account, but I keep getting firmware update failed, - is it because the Base station has been configured in a different account?

 

IMG_0315.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

Hi @bruhnau

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

View solution in original post

5 REPLIES 5
TomMac
Guru Guru
Guru

If it was properly removed form the old account ( remove device ), then there should be no issue.

Try a full reset ( hold in the reset for about 10 ses till the led flashes ) and then it should work.

--------------------------------------
Morse is faster than texting!
--------------------------------------
bruhnau
Aspirant
Aspirant
jguerdat
Guru Guru
Guru

Did you hold the reset button until the LEDs flashed amber (>10 seconds)?

bruhnau
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @bruhnau

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support