False Alerts when checking the app

[armoredsaint]

This has been happening for about 6 months or so, finally got annoyed by it. Whenever I log into the app on my iPhone 6+ (everything is up to date), I would get an alert instantly on one of my cameras about 50% of the time. 

Can someone help, is this a glitch? I have restarted the Arlo receiver etc...it happens when I'm on my ipad also or desktop browser.

[TomMac]

I see that every now and then when arming my cameras... I get a false trigger 20 secs after arming.

And your not the only one in the past.

I trackedmy issue down to what I think is running nested rules ( a sense, b record / b sense , a record , etc ).... Are you running any like this?

Either way , put in a trouble report to Netgear and see what they come up with.

IF not, you could alway totally remove the camera( SETTINGS>REMOVE DEVICE ) then bring it back as new  and that may fix it ( also swap with another to see if the issue follows the camera or not.)

[armoredsaint]

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TomMac wrote:

I see that every now and then when arming my cameras... I get a false trigger 20 secs after arming.

And your not the only one in the past.

I trackedmy issue down to what I think is running nested rules ( a sense, b record / b sense , a record , etc ).... Are you running any like this?

Either way , put in a trouble report to Netgear and see what they come up with.

IF not, you could alway totally remove the camera( SETTINGS>REMOVE DEVICE ) then bring it back as new  and that may fix it ( also swap with another to see if the issue follows the camera or not.)

---

i was curious to what you meant by nested rules? i guess i can try removing and re-connecting them again.

[armoredsaint]

found a thread with the same issue and no resolution as usually from netgear...

https://community.netgear.com/t5/Arlo-Pro/Using-the-App-False-Reports/m-p/1203637#U1203637

[armoredsaint]

still nothing from the mods here? it's really annoying, somedays i get 3 false positives within 5 seconds of opening my iphone app...

[JamesC]

armoredsaint,

I've not been able to reproduce this issue. Some users who have experienced this have confirmed a base station reboot (using the on-off button) resolves the issue. Have you tried a reboot?

JamesC

[texbeau]

That does not resolve the issue for me. I have rebooted my base station numerous times with both the power button and unplugging it. I still get false alerts when I log into the app on any computer and on my iPhone and on my Galaxy Android device.

[JamesC]

texbeau,

Is it the same camera that causes this behavior? Consider removing and resyncing the camera that is triggering when you log in. Do you still experience the same behavior?

JamesC