E-mail alert won't play video

[Kf]

When I get a e-mail alert it won't play the video.

 I just get a Arlo is loading page that that doesn't load.

can you help?

[TomMac]

Try a different browser from the supported list;

• Internet Explorer 10 or higher
• Firefox 3.5 or higher
• Safari 3 or higher (Except on Windows and Linux)
• Chrome

[Telford]

I have the same problem.  I tried Windows 10, Firefox, and Explorer.  Still sends alerts, I click on the video link.  It is blank and says loading but nothing appears.  I have the same problem with my Android.  Help?

[jguerdat]

Is it possible your data storage is full?  Check Settings, Account Settings, Subscription.

[TomMac]

In another thread, a user also reported that ( basic service ) after the 7 days, his emails didn't contain the snapshot of videos previouly.

I have seen deleted vids result in no pics in emails

[Telford]

Thanks. I checked data storage and it was empty, so not the problem. 

[jguerdat]

If the storage is empty there's no videos to watch.

[Rogueleader]

My Arlo alerts were working just fine until one day I encountered the very same issue.  I received an email alert that my camera had detected motion.  When I clicked on the Arlo link to view the video, I got the Arlo loading page.

After trouble shooting this, I realized that I had made a change in my safari settings on my iphone to always block cookies.  Hence the problem.  You have to select one of the options to allow cookies.  Your Arlo video page will then load for you to review.

Settings > Safari > Block cookies > Allow . . .  There are 3 different options to allow cookies.

Hope this helps some of you, I assume this is the same for desktops, laptops and tablets too.  Probably for other browsers also, i.e. firefox, etc.