Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Distorted video

Reply
Discussion stats
  • 6 Replies
  • 654 Views
  • 0 Likes
  • 2 In Conversation
Mikeday1uk
Tutor
Tutor
Hi I keep getting completely distorted videos being captured - sometimes it works fine then I’ll get 3 or 4 in a row that are either blank grey or covered in lines (see image) - any ideas?
Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mikeday1uk

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Mikeday1uk
Tutor
Tutor
Hi - I’ve changed the batteries and rebooted both the hub and my router. Beyond that I’m out of ideas.

If it was happening all the time I’d think it was a weak Wi-Fi signal but it is only happening sporadically
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to remove the cameras from Settings > My Devices > Re-add them?

Mikeday1uk
Tutor
Tutor
Just tried that now will see if it improves thanks!
Mikeday1uk
Tutor
Tutor
So apparently that didn’t work, getting the issue on both cameras at the moment - see photo
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support