Direct Storage not working

[r3awak3n]

It has worked before but now the option is gone. I have restarted, re formatted the drive connected and still cannot see the direct storage option that was once there.

[StephenB]

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@r3awak3n wrote:

It has worked before but now the option is gone. I have restarted, re formatted the drive connected and still cannot see the direct storage option that was once there.

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Are you looking in the app or my.arlo.com?  (It's not shown on my.arlo.com).

[r3awak3n]

I am looking on the app

[StephenB]

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@r3awak3n wrote:

I am looking on the app

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Android or iOS?  I am seeing Direct Access in the storage settings for my VMB5000s on my iPhone.

[r3awak3n]

I am using ios and also on vmb5000.

when I set it up it was working great. Reason I just noticed is that my free 3 months membership just finished so now I wanted to see if local recording was working but won’t let me check footage. I can see its recording because card storage changes but won’t let me check

[StephenB]

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@r3awak3n wrote:

Reason I just noticed is that my free 3 months membership just finished so now I wanted to see if local recording was working but won’t let me check footage. I can see its recording because card storage changes but won’t let me check

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Generally I suggest testing direct access before the trial runs out.

1. Is Direct Access enabled in the app settings for the base?
2. What happens when you select the base station on the library page?

[r3awak3n]

Hey Stephan,

Thanks for answering.

1 -I don’t see direct access in the app settings. Its not there. Under record locally the option is missing.

2- In the library page I cannot select anything or select the base. I have no options but filter and select recordings.

[StephenB]

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@r3awak3n wrote:

Hey Stephan,

Thanks for answering.

1 -I don’t see direct access in the app settings. Its not there. Under record locally the option is missing.

2- In the library page I cannot select anything or select the base. I have no options but filter and select recordings.

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Is the storage status "Ready"?

[r3awak3n]

Yes it does say ready.

Under it says best local storage which is on and overwrite locally also on. And there is nothing under it. Before thats where the direct storage toggle was

[StephenB]

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@r3awak3n wrote:

Yes it does say ready.

Under it says best local storage which is on and overwrite locally also on. And there is nothing under it. Before thats where the direct storage toggle was

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And that is where I am seeing it on my iPhone.

You might want to try uninstalling and reinstalling the app next.

[r3awak3n]

I have, twice. And also have hard reset the hub. Nothing seems to bring the option back

[StephenB]

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@r3awak3n wrote:

I have, twice. And also have hard reset the hub. Nothing seems to bring the option back

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What version of the app are you running?

I'm tagging the mods ( @JamesC and @ShayneS ) in case they want to follow up.

[r3awak3n]

Thank you!

I also have tried 2 different usb sticks, both same results

[StephenB]

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@r3awak3n wrote:

I also have tried 2 different usb sticks, both same results

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Can you confirm the base station model?  You said earlier that it was a VMB5000, but it uses a microSD card for storage.

The model info is on a label printed on the base.

[r3awak3n]

The hub is VMB4500r2 actually. Uses a USB stick for storage

[StephenB · Accepted solution]

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@r3awak3n wrote:

The hub is VMB4500r2 actually. 

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That explains it.  Only the VMB4540 and VMB5000 have the direct storage feature.

[r3awak3n]

Really? I could have sworn it was there 3 months ago. 

[StephenB]

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@r3awak3n wrote:

Really? I could have sworn it was there 3 months ago. 

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Only the two smarthubs have that feature.

[r3awak3n]

Well I am crazy then.

I do appreciate your help Stephen