Arlo|Smart Home Security|Wireless HD Security Cameras

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Lalibums
Aspirant
Aspirant
Cannot get back online and panicking now can anyone help please
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Lalibums
Aspirant
Aspirant
 
jguerdat
Guru Guru
Guru

Use the Support link at the top and then Contact Support on the right.  Lots of choices.

JamesC
Community Manager
Community Manager

Lalibums,

 

What is keeping you from getting back "online". Are you getting an error message when trying to log in to your account? Please give us more details on the issue so we can help.

 

JamesC

Lalibums
Aspirant
Aspirant

this problem has now been solved by one of your representatives

jguerdat
Guru Guru
Guru

Always nice to know what fixed things...

allayah
Aspirant
Aspirant
I deleted 1 camera from camera list when batteries died , put new batteries in went through the sync process but cat figure out how to put camera back in my camera list. Any suggestions
jguerdat
Guru Guru
Guru

Simply replacing the batteries is all you should need to do - no need to resync.  Since things aren't working, go to Settings and remove that camera.  Now resync the camera normally.  That should do it.  In the future, change the batteries and watch the LED on the front of the camera.  It should flash blue slowly and then quickly for several seconds.  Once it's out it should be connected.  If you see alternating blue and amber, it's updating firmware.