Arlo|Smart Home Security|Wireless HD Security Cameras

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2ifbysea
Follower
Follower
I have searched for the answer for this and have not seen anything that specifically addresses it. Every time a clip is saved due to motion detection the library date/time is 2 days prior and 7 hours fast.

If I record manually it saves it perfectly with the correct date and time. Tried changing time zone, resyncing cameras, power cycling base station and nothing has fixed the problem.

Example:

Motion sensor tripped on 9/28 at 5:00 pm will show in the library as recorded on 9/26 at 2:00 am.

Manually recorded on 9/28 at 5:00 pm shows correctly in library as recorded on 9/28 at 5:00 pm.

Any help would be greatly appreciated!!
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markminer
Aspirant
Aspirant

Same here... can't seem to find a resoultion.  

JamesC
Community Manager
Community Manager

2ifbysea, markminer
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

 

JamesC