Arlo unavailable/Authentication service down?

[Hirsch]

My app says we are sorry the database service is currently down. Please try again. Is this an issue on my end or an issue with arlo?

[Arloarlo2018]

Currently down in Sweden too.

[rahjib]

Here's how I came to know about this downtime, I have the geofencing setup, and geofencing only works if the app in the phone is logged in. The apps logged out and then arlo got armed because it's the away mode. Once it detected my motion it set off the siren.

Currently the app is continuing to be either logged in or logged out depending on its mood, and unable to access cameras. I very much doubt the security system is working (recording motion, video) in an offline mode, as others have suggested. I know for a fact that if video cannot be recorded to cloud, they are also not recorded to local USB. Whereas the opposite works i.e. records to cloud even if unable to record to local. This should be an easy fix for Netgear, to record to either cloud or local USB, based on availability.

This is the first dowtime I am facing since getting the system 2 months ago. However, at that time I had read about a previous downtime faced by Netgear, so I am guessing this is the 2nd major global downtime Netgear faced with Arlo?

I am not super concerned about the specific downtime per se, but I am concerned about the robustness and resiliency of the system. E.g. system should continue to provide primary function of security in local capacity (record locally, detect motion and record video based on existing rules, allow app to work to connect to base station in lieu of cloud) until cloud access is restored.

[nyczjim]

I'm seeing multiple messages upon the login process.

1. Cannot authenticate

2. We are sorry, the database service is currently down. Please try again.

3. Your arlo appears to be offline

How much longer is this going to take to resolve?

I did a search and it seems like this happened in the past.

I do have a suggestion for Netgear-

Can you have a "status bar" or "dashboard" at the top of the page that shows the current status of your services? Eg, green = operational, yellow = partial outage, red = down.

If there's something that's malfunctioning, a brief message can be posted within stating the issue and an investigation is going on etc.

[speshulted]

Yeah same here. If you keep hitting refresh occasionally it goes through and you can view a live feed, though it doesn't seem to be updating.

[dlr32]

I was able to log on via the website for just a little bit... But it showed the base station offline, although all the lights are green on the base station.. Maybe the app update screwed everything up?!?!?!?

[Mitch713]

No service in Washington state either

[Tonstar1]

Same it's been since last night

[migaromero]

I can sign in but cant turn ON the Arlo. Not good for safety. How the heck am i supposed to trust a security system that doesnt let me secure my home??

Now i just have to hope i have a home to go back to. For $100+ dollars, this is not acceptable. I will be looking for other security systems. 

[FamilyInFla]

I would return the system if I were you. My system is less than 2 years old and out of 5 cameras 3 went bad. Support personnel are condescending. Have had nothing but trouble!

[iSage]

I have 5 ARLO cameras (3 original wireless, 2 ARLO Q's)

I tried on 4 different devices (my PC desktop, my PC laptop, my iPhone and my iPad) to view my cameras - I cleared all cache on each device as well as cookies and history and even restarted each device - all to no avail. I also just restarted my Netgear camera base station, also to no avail...

W

hen I try to long on using ANY of my devices, I get a yellow bar across the top that says:

       "We Are Sorry, the database is currently down, please try again".

Is it down for all of us? I'm on the east coast in the state of PA in case that makes a difference.  Thanks

~Susan

[Thebusiness]

Having the same problem. Doesn't help to have the cameras if we can't have the access. Please fix. 

[1214fcbaa9]

So is Twitter the only place this notification is posted?  How about a banner on your support site where customers will actually see it?

[PCCRUISE]

First thing this morning I was able to connect and view videos from last night, but shortly there after I was basically disconnected.  Getting authentication error when trying to log in, now getting "We are sorry, the database services is currently down.  Please try again".  I reset my station, but still same issue.  Internet is fine.

[pvsmiths]

Same here, first time. It was just weird because I decided to charge them up and this happened at the same time. Nothing's perfect. I'm sure they are dealing with it.

[Catrosl]

Same message ! what is going on ??? 

[MrRocknRoll]

Wow, thanks, that works for me. But yeah, wtf??? Some kind of notification to customers would have been nice. ARLO sucks at that.

Thanks again for the info, have a awesome day!

[MrRocknRoll]

....aaaaaaaaaand I spoke too soon, still getting "database is down" message

[jimdit]

Same problem.

[AGoodfriend]

Yes - mine is giving same message.  Network wont permit log-in either to shut system down.  Outage at least since 06:00 EST.  40+ minute wait for telecom support

[Larrysmurf88]

Same here in Toronto... system down! Fix Arlo fix!!!

[Mikecorreia0722]

I'm having the same issue. Tried the same thing. Reboot system and checked the internet. Everything my end is fine. Can't live view anything

[Texas-Scot]

For thse who have local memory on your base station, are you still getting local recording?? 

[JamesTJeanetteC]

We’re experiencing the same issue. We’re in CA

[tonymang]

All get is a busy signal...not even courtesy of a message giving estimated wait time.

I just bought the system and now thinking of dumping it.  What goodis it if they dont even have backup systems to keep customers up and running.

[Kmander]

Same here on the west coast since I got up at 6:30 this morning. Still getting camera alerts on iPhone and iPad.  Was on another thread and see many more complaints of the same issue.