Credit card number

[Kevin63]

I’m trying to enter a new credit card number 

I’ve tried several times to enter. But when I try to save it, the “Save” area is a shadow? It won’t let me?  This is very frustrating! I received an email from Arlo stating to update my info? But Arlo will not accept my credit card, so how am I supposed to go forward?

[ShayneS]

Hi @Kevin63 

Do you have Auto fill enabled? You can try manually inputting the info if you haven't already and verify your shipping address postal code is correct. 

Please let me know if you need further assistance. 

You can find the following accepted payment methods here: https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

[Kevin63]

I did it manually. I never use autofill. Its ridiculous

[ShayneS]

@Kevin63 

I have provided this info to the appropriate team and someone will be reaching out to you as soon as possible.

[Kevin63]

I never use autofill. I always just fill things in. I was using my iphone in trying to put a new credit card in. It wasn’t working.
My wife even tried using her computer, it didn’t work for her either.  After back and forth with emails to arlo.   I decided to use my iPad. It finally gave me the correct page to enter my info.