Retrieving recordings from hub

[jeperez1048]

I keep getting this message when trying to access memory stick in my hub for a current video. I'm not enrolled in Arlo plans. Just trying to access one video from today but I keep getting an error that Arlo is working on it. Help! I've tried swapping USB memory.. No luck. Since I stopped paying for security plan, No support and non working system. Sucks

[jguerdat]

What base or hub are you using? Only the VMB4540 and 5000 SmartHubs support using the app to view local recordings - any others require that you safely eject the drive for viewing on a computer. Have you done that?

Also, none of the VMB3xxx bases support local recordings so knowing specifically what your base or hub is would be important. Look at the bottom for a label that shows VMBxxxx.