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Thanks!
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Troubleshooting
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Does the same thing happen when using a browser? I suspect that it's just a display issue that really doesn't need the base to be restarted. A couple of things to try with the app would be to try both WiFi and cell service and reinstall the app. Alternatively logging out and back in when the app does this may help.
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Tuthpik, Traciyoshi
If you log out and log back in as jguerdat suggested above does that resolve the issue? Or do you have to restart the base station every time in order to clear the error?
JamesC
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I have to restart the base station every time. And then 1-2 days later it happens all over again. I will admit I have not tried logging out and back in, but what would that have to do with being offline. I was at home yesterday when it happened and the actual basestation had no camera led on until after I reset. I even deactivated and reactivated both cameras with the base station. They both worked exceptionally until a little earlier this year, like the last couple of months. Was there a new software upgrade in the last few months?
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Tuthpik,
If the camera LED on the base station was unlit, this means the camera did in fact lose connection with the base station and go offline. It sounds like there could be an issue with the location of the camera (interference or range related). How far is this camera from the base station? Are there any obstructions (walls, etc) between it and the base? Are there any other nearby wireless devices?
JamesC
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WiFi signals quote a maximum range which will be free air with no obstructions or interference. 300 feet is an absolutely best case scenario - real life, especially if you're not on a ranch in the wilderness with nothing around, is probably limited to less than 100 feet, perhaps even hugely less. Walls, wiring, ductwork, other 2.4GHz wireless devices, etc. all gets in there to reduce the useful range.
It could be an unlucky happenstance that something small has changed (the base station got bumped or rotated?) to cause the issue. Yes, the fact thaty've all been in the same position for months is a clue that things should be working as before but firmware updates, battery levels and who knows what else can have an effect. I'm not saying that they did but it's a possibility.
It sounds like you may be pushing the distance envelope for your camera connections. What are the approximate distances and what obstructions that you can determine may be present? A clearer picture of your exact scenario would be useful for long-distance troubleshooting.
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Tuthpik,
If you're still having these issues after trying the troubleshooting offered above, consider contacting the Arlo Support Team for further investigation.
JamesC
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JamesC wrote:Tuthpik,
If you're still having these issues after trying the troubleshooting offered above, consider contacting the Arlo Support Team for further investigation.
JamesC
James, I don't know why Netgear doesn't put a sticky up on how I troubleshot my system??? You and Netgear all know the issues I've had and how I went about figuring it all out, on my own!!!
I'd say 80% of Arlo's issues are all wifi related, with the other 20% being incomplete and untested updates pushed through, with no notice.
I don't come here as much as I used to, because for the most part, I've figured out my personal Arlo system and what to do when issues arise and I still have occasional issues.
What really needs to be done from Arlo's end is to boost the signal transmit and receive strength to the maximum allowed, or if your already at that point, Netgear needs to improve the antenna on the base station, because most of the new user day to day problems are all wifi and you can tell, just by visiting the forum occasionally.
Until then, anybody reading and interested in this, can look up all my posts under my user name and find easily how I troubleshot my system. It's all there, all my personal trials and tribulations with my Arlo system.
Arlo's not perfect yet, but it's a pretty good system, once you get it set up in the correct spot,
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