Computer doesn't recognize Base Station

[dragon13]

I have the base station (Model:  VMS3420) pluged into my Netgear router.  Lights are on, on both units.  When I try to have computer sync with base station it states "can not find".  All are within a foot of eachother.  Why?  

[brh]

@dragon13

Login to your account either in the app or on the website, (https://arlo.netgear.com/#/login). After logging in on the Device page, Add Device. Select your base station, followed by syncing the cameras one by one.

Brian

[dragon13]

Brian:

That's what I've been doing but the base station isn't getting reconized by computer.  It tells me to go back and see instructions and start over.  Why is the question?  

[jguerdat]

What are the LEDs on the base showing? Both power and Internet LEDs must be green.

[dragon13]

Both lights are green.  I'm giving up and sending all back.  Thanks for trying to help. 

[ShayneS]

dragon13,

To add to what jguerdat & brh mentioned, Have you tried to reboot the base station? You can also try to use a different port on router to the base station. If needed, you can perform a factory reset by plugging it in, let it boot, then press and hold reset until the LED lights flash amber.