Cannot sync Chime 2 with my phone

[Rhartman]

My Chime 2 stopped working after a power outage. I have gone through the reinstall process to where it asks for a local network (Arlo-***) . That network shows up on my phone but I do not have access to it and I don't know the password. Any suggestions?

[jguerdat]

heck the phone's settings to see if unprotected WiFi networks are allowed to be connected to.

[StephenB]

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@Rhartman wrote:

My Chime 2 stopped working after a power outage. I have gone through the reinstall process to where it asks for a local network (Arlo-***) . That network shows up on my phone but I do not have access to it and I don't know the password. Any suggestions?

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There is no password on the temporary network created by the chime 2 .  If you have an Arlo hub, then be careful to connect to the Chime network (not the hub's).  The hub network is secured, and you cannot join it.

As @jguerdat says, if you have an Android phone, then make sure the phone can connect to unsecured wifi networks.

[Rhartman]

I only see the Arlo network requiring a password. I do not see any other unprotected network.

[StephenB · Accepted solution]

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@Rhartman wrote:

I only see the Arlo network requiring a password. I do not see any other unprotected network.

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Did you try resetting the chime 2?

• https://kb.arlo.com/000061879/How-do-I-factory-reset-my-Arlo-Chime-or-Chime-2