Was there a new update on 05/01? Software acting weird

[Retired_Member]

Can't view videos or live view. Says Arlo is unavailable then logs me out of app. It's recording and alerting to new motion and videos but library is unavailable and empty. Everything is offline and wondering if it's me or is Arlo offline for everyone.

[Ronin8793]

No, you're not the only one . All morning I've been getting notifications that there's videos on my system, but the phone app won't log me in.

I hate it when they do updates...

[JamesC]

Some customers are experiencing issues login into their Arlo Account, in certain cases after login they are not able to access the library or do live streaming. Arlo DevOps team is working on resolving this issue. For more updates please check: status.arlo.com.

JamesC

[Ronin8793]

All morning, May 1st, I'm getting notifications there's videos on my system, but the phone app won't log me in.

What's the deal??

[Bigrig]

Yes there was an update May 01... entire system has NOT worked properly since that update. Cameras, library, base station and app not loading or kicking me out. What is happening?????

[jorie9699]

anyone else's login down? I use them in my birthing barn..animals about to go, and NO login??!!!

[JamesC · Accepted solution]

This issue is now resolved. Please let us know if you continue experiencing unexpected behavior when logging in.

JamesC

[billkex]

Out of the 5 cameras, It tells me that 1 of my cameras is offline. I tried it on my cellphone (under another login account and it's working fine)  I've tried logging in and out and refreshing it, but it still tells me that camera is offline.

Why?

3 things:

The sessions are timing out too fast.  (requiring you to log back in)

Why can't there be a button that says "Stay logged-in"?

Also...What is "Picture in a picture"?   This is new.

[jguerdat]

There seemed to be an issue yesterday (dunno when it started or stopped) that was causing issues. It's working fine now.